Pack Rat picked up on time, connected with me well, changed my drop off date per my request with ease, delivered on time and picked up on time. No problems, and my things looked great. I like how they lift the containers straight with no tilt! Guys were super nice. Their phone system for putting you on a callback list worked great. (My finger accidentally hit the off button and canceled my callback call. The system called me again within 10 minutes, so that worked out great.) One area they can improve: when they send out their confirmation order email, they don't have all the details in the email. At no time do they break down your dates and charges in written form on a work order for you to refer to and to save into your expense file. They could improve in that way. (you could ask the person that takes your order to send you a detailed work order with dates, prices broken down, and see if they can accommodate your request.) Maybe the information is available online, but really, during a move, I would like it to be easier in an email. I didn't look online.
I am responding to the fact that my 80 year old parents have continuously been lied too about the delivery of there furniture and personal items. I would like to know what kind of business your are running. I can't wrap my head around how incompetent this company is. I would like a response now!!!!
This company is so shady. I signed, no one told me about any cancellation fee. I learned about it on a recoding that indicated I’d I didn’t confirm acceptance by hitting 1 order would be cancelled. I went to hang up and heard a tone like someone confirmed it. I believe the sales person stayed on the line and did it. Now, I can’t cancel my order. I’ve called, and each time I’m on hold for you to an hour…then when I say I want to cancel I get transferred to a different line that no one ever answers. To top it off, the original salesperson said they match competition quotes, but I emailed and texted one in and everyone I spoke with afterwards knows nothing about any match policy. They also don’t give any discounts, even though their website says I’m entitled to 10% off. Basically they seem to lie about everything and are too cheap to pay enough employees to be properly service customers. Good luck if there’s a problem…you won’t get anyone on the phone to help. Run away from these scammers!
I thought I’d get a mediocre service because I wasn’t paying all that much. I was pleasantly surprised when they proved me wrong. Pack Rat should definitely be charging more because they provide world class customer service.
I gave 4 drops Colorado Salt Lake City Las Vegas Phoenix ax we’re all fast and easy to work with them