I've used 1800packrat for 3 very long distance moves now that included lengthy storage times. Everyone I come into contact with in this company is friendly, professional, and hard working, making sure your move goes as pleasantly as possible! I highly recommend 1-800-pack-rat to anyone needing to move and store their belongings! The website makes scheduling delivery and pickup very easy! And everything is always on time, completed when promised to be completed. Don't be sorry, use this company. Customer since 2011.
When we first booked with pack rat- we spoke with a lady named Kia Henley. She seemed very friendly and her customer service appeared to be exceptional. However, every thing past that point has been absolutely AWFUL! We called to schedule our drop off and the balance changed FIVE times in on phone call while we were bounced back and forth from person to person. Not to mention none of those balances matched what was quoted to us when we committed. It was very frustrating because they knew we were at their mercy. All of our belongings were with them and we had no choice but to pay them!!! There is definitely better services out there- do your research and stay away from pack rat!!!!! ***UPDATE*** Upon posting this review - I was reached out to by a woman named Ari. We thought it would be an attempt to make right on an experience that was beyond disappointing, however she found some how to make it WORSE!! She began by telling us that there really wasn’t anything she could do (which was fine because it was already done and we just wanted it over) but we then asked for an update on when our belongings would be arriving. She told us that our pod was In town and it arrived 2 days prior to our call. We asked for her to at least expedite the deliver to our new home because we were waiting for all our belongings. She was adamant that there was NOTHING she could do but and it would be delivered on the 19th. 10 days later!!! Her reasoning was lack of drivers. A couple days later we drove to the site (where the pods are stored) to try and talk to someone in person because the only phone number listed brought you to the call center (people we we have been dealing with). We finally had a great experience! We Met Chris. He laughed when we told him the reason we were given was them being short on drivers, and told us that was actually the opposite. He apologized for the call centers lie and scheduled us for the next day! The reason why the call center didn’t want to help was because if they delivered it as scheduled we would be pressed for time to unload it before our month expired and they would get another months rent! Very DIRTY business
I ordered a storage unit (pod) from this company for a long distance move without reading the reviews, what a mistake ! I ordered my pod on 8/24/22 and was told I had until 8/27/22 to cancel, well after reading the reviews I decided to cancel and have hit roadblock after roadblock. I call to cancel and everyday it is over an hour wait time to talk to someone, but then I select new service and bam I get a rep immediately. I explain to him what I need and shocker he cant access that area of the computer, but explains that he will get me a rep to handle my problem, and then proceeds to transfer me to the hour wait time again, and there is no way to cancel your order online .... SHOCKER. I see that they reply to some bad reviews on here but I am betting that i wont get a response here but I wan to cancel order # 2517322 IMMEDIATELY !!!!!!!!! I think this company is shady, and I do not give you permission to charge my bank account for any services as of today and today the date is 8/25/22 well before the 8/27/22 requirement I was told to I had to cancel by, I have taken a screen shot this review for the future in case any problems arise.
Every step of the way was a nightmare with this company. No one told me that you have to book the pickup date as far in advance as you have to schedule the drop off date, so my container almost got towed and I almost lost everything. This company will nickel and dime you every step of the way, they aren't convenient, the aren't easy to reach, I was hung up on more than once, and every step of the way my only relief was that I wouldn't have to deal with them after this. Chose anyone else
Pack Rat picked up on time, connected with me well, changed my drop off date per my request with ease, delivered on time and picked up on time. No problems, and my things looked great. I like how they lift the containers straight with no tilt! Guys were super nice. Their phone system for putting you on a callback list worked great. (My finger accidentally hit the off button and canceled my callback call. The system called me again within 10 minutes, so that worked out great.) One area they can improve: when they send out their confirmation order email, they don't have all the details in the email. At no time do they break down your dates and charges in written form on a work order for you to refer to and to save into your expense file. They could improve in that way. (you could ask the person that takes your order to send you a detailed work order with dates, prices broken down, and see if they can accommodate your request.) Maybe the information is available online, but really, during a move, I would like it to be easier in an email. I didn't look online.