Pack Rat picked up on time, connected with me well, changed my drop off date per my request with ease, delivered on time and picked up on time. No problems, and my things looked great. I like how they lift the containers straight with no tilt! Guys were super nice. Their phone system for putting you on a callback list worked great. (My finger accidentally hit the off button and canceled my callback call. The system called me again within 10 minutes, so that worked out great.) One area they can improve: when they send out their confirmation order email, they don't have all the details in the email. At no time do they break down your dates and charges in written form on a work order for you to refer to and to save into your expense file. They could improve in that way. (you could ask the person that takes your order to send you a detailed work order with dates, prices broken down, and see if they can accommodate your request.) Maybe the information is available online, but really, during a move, I would like it to be easier in an email. I didn't look online.
Worst company ever! So many problems there isn't enough space here to list. They change their fees, there units arrive dirty, damaged and are not particularly secure (easy yo break into). Their moving trucks don't have good scales (are inaccurate) to weigh your load, they have your credit card on file and do not thoroughly communicate rate changes if you are storing. They don't return calls when said. They don't communicate when your items arrive at destination thus charging more fees for time accumulated. The wait time on phone calls on average is 30 minutes to reach a live person. The units are very open and sit ground level that anything bad can crawl in....bugs, rodents, that kind of problem. I suggest using another company "U" can find by searching freight line moving it is as easy as ,"ABSeas"...you aren't limited on moving weight either. I used them to finish and it was awesome; only pay for space used and no hidden fees.
Constantly looking for ways to serve us better. Showed us how much they care about their customers.
I gave 4 drops Colorado Salt Lake City Las Vegas Phoenix ax we’re all fast and easy to work with them
I am responding to the fact that my 80 year old parents have continuously been lied too about the delivery of there furniture and personal items. I would like to know what kind of business your are running. I can't wrap my head around how incompetent this company is. I would like a response now!!!!
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