We just finished “moving day” about an hour ago and I’m really pleased with how it went. It wasn’t cheap, but you get what you pay for, and these guys were excellent. Very glad I went with this company.
I had a team of 3: Deandre, Dominique, and Dre, and each one of them was friendly and professional. Deandre has been doing this for 11 years, and it shows. He was the team leader and helped guide and direct the others respectfully and efficiently. The crew showed up on time and introduced themselves politely, but with a fun energy- making a joke about Dre #1 and Dre #2. I gave them a rundown of what I needed (I’m not actually moving- I hired them to pack and take to storage a lot of artwork and other things to prepare for a renovation)— and after they asked a few clarifying questions, they set to work, each one focused on a certain task.
The whole time, they were very careful with my things and asked just the right amount of questions— they were self sufficient, but still considerate of which items I wanted packed and what to do with the things that were staying. I also really appreciated the conversation level- it was enough that I felt comfortable with them but not so much that I was thinking about them being on the clock. Two of the men talked about their kids as they were packing the playroom, and they both were so proud of their kids that it made me feel really good about the people I had hired.
Everything was so smooth until we hit a snag at the storage facility. I had rented the unit online and was supposed to be able to access it outside of office hours, but when we got there, it was locked. I called the business and they sent someone out to unlock the unit— they had mistakenly assigned me to a locked space.
During all of this, my moving crew was really cool and tried to help. No one had a bad attitude at all. Once we got access to the unit, they quickly went to work unloading and did a nice job of arranging everything to maximize open space if I needed to add more things to it.
After we finished and I got home, I got a call from the moving office asking for feedback. It’s a Sunday, so I felt that was an especially nice touch. All around, I couldn’t be happier with the crew and the company. Again, not the cheapest option, but well worth it and I will hire them again.
Pictures: I only needed to clear the room halfway because the renovation will be impacting just that wall of this room. Just need to drape the remaining things in plastic, and now I’m ready for demo to begin! Would’ve taken me days to do this by myself.
Jessica Main
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March 19, 2022
worst experience-hands down. i read the reviews and felt comfortable after speaking to a representative. he told me they would be able to move my furniture and then assemble. three men were sent- they all were standing around at various times. did not pack things properly, damaged my art. and i was charged for packing material that they did not use. i tried to kindly ask them to pick up the pace and direct them with items that needed to be loaded. the lead mover had a terrible attitude, laughed in my face, cursed, etc. my very valuable pieces were not properly packed and were damaged. i called to notify the office and bobby was condescending and did absolutely nothing to help the situation or make up for the lost time, unused packing material. $600+ for a horrible experience.
Zachary Dorff
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July 21, 2022
Incredibly disappointed. Was quoted 979 on the high end for a move after listing all my furniture for the rep over the phone. They took one trip and could not get my or sisters bed out or disassemble them. After doing a second trip to pick up one table and a headboard that they couldn’t fit on the truck the first time before unloading they asked us to pay an additional 975 to go with the 1075 we had already paid.
So not only did they not move all my furniture, but they charged me over double without any warning until they showed up with the second truck. Yeah still don’t have any bed.
Additionally they damaged my bed frame and my door frame trying to move my bed out. They spent a lot of time just standing around. They purposefully underperformed services to maximize billable hours.
We spoke to the manager same day and informed him of our issues. After about 15 minutes he offered 5% and to come back and move our beds the next day. After we told him that wasn’t adequate he said we either accept his terms or he’ll hang up and we’ll get nothing. Reluctantly we accepted. The next day another team shows up to move the beds and destroys my sisters bed. They also did a ton of damage to my bed. They lost half the hardware to assemble the bed, assembled it incorrectly and managed to los a few of the pieces.
They signed for us waiving the or damages as well.
Do not use them.
Anthony G
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March 04, 2023
LOOK AT PICTURES!
Highly DONT Recommend This Company!!!! So Much Better Out There! Take My Review Seriously! They Waste Time & Money!
Let me start off by saying unfortunately this is my 3rd move in a year and a 1/2 so I have become accustomed to what to expect from a move. This move I would say would also be my smallest as I have gotten rid of a lot of stuff. I even hired a 3rd man so the job can be done quicker and more efficiently. They all just stand around and waste time. This is an hourly job and there time is my money being wasted. Every company I have used have the same rates and this is gonna be my most expensive move because the men stand around alot.
I chose this company because of the great reviews that they had and I'm questioning if they are real reviews! I finally looked at the poor reviews and that is exactly the service I am getting. It shouldn't take all day to move a 2 bedroom 2 bath apartment a mile down the road to my new place. I have used 2 other companies in the past. Both 3 men crew and moved further distances up 3 stories of stairs and took the same amount of time that it's taking this crew to just load up the truck. RIDICULOUS!!!!
Update: After explaining where everything needs to go. I had to leave to get my son. I came back to them all finished! Everything left in the garage for me to move into the house. I labled every box and have done so in the past. Other companies will actually move everything into the house. Thats why I pay movers. I dont want the hastle to.
Really Ask Yourself if you want to spend over $1k for even a bigger headache! Pictures attached! Worst Experience Ever! Use A Different Company!
Laura Fleming
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April 04, 2022
Beyond disgusted with the level of service I received from this company. They pull you in with a reasonable price of $600 for not the entire house just the main heavy items mind you, and double the price once they get to your final destination. The main mover Derrick beyond lazy and unprofessional, sat in the truck for majority of the time, had someone come to my house while he sat outside talking to her, acts as if he doesn’t hear you, and came up with an excuse to get out of reassembling the furniture. Whats worse the manager just apologized and did nothing to rectify his one crew members actions. Learn from my mistake of hiring this horrible company and spend your money with a more professional moving company.
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We just finished “moving day” about an hour ago and I’m really pleased with how it went. It wasn’t cheap, but you get what you pay for, and these guys were excellent. Very glad I went with this company. I had a team of 3: Deandre, Dominique, and Dre, and each one of them was friendly and professional. Deandre has been doing this for 11 years, and it shows. He was the team leader and helped guide and direct the others respectfully and efficiently. The crew showed up on time and introduced themselves politely, but with a fun energy- making a joke about Dre #1 and Dre #2. I gave them a rundown of what I needed (I’m not actually moving- I hired them to pack and take to storage a lot of artwork and other things to prepare for a renovation)— and after they asked a few clarifying questions, they set to work, each one focused on a certain task. The whole time, they were very careful with my things and asked just the right amount of questions— they were self sufficient, but still considerate of which items I wanted packed and what to do with the things that were staying. I also really appreciated the conversation level- it was enough that I felt comfortable with them but not so much that I was thinking about them being on the clock. Two of the men talked about their kids as they were packing the playroom, and they both were so proud of their kids that it made me feel really good about the people I had hired. Everything was so smooth until we hit a snag at the storage facility. I had rented the unit online and was supposed to be able to access it outside of office hours, but when we got there, it was locked. I called the business and they sent someone out to unlock the unit— they had mistakenly assigned me to a locked space. During all of this, my moving crew was really cool and tried to help. No one had a bad attitude at all. Once we got access to the unit, they quickly went to work unloading and did a nice job of arranging everything to maximize open space if I needed to add more things to it. After we finished and I got home, I got a call from the moving office asking for feedback. It’s a Sunday, so I felt that was an especially nice touch. All around, I couldn’t be happier with the crew and the company. Again, not the cheapest option, but well worth it and I will hire them again. Pictures: I only needed to clear the room halfway because the renovation will be impacting just that wall of this room. Just need to drape the remaining things in plastic, and now I’m ready for demo to begin! Would’ve taken me days to do this by myself.
worst experience-hands down. i read the reviews and felt comfortable after speaking to a representative. he told me they would be able to move my furniture and then assemble. three men were sent- they all were standing around at various times. did not pack things properly, damaged my art. and i was charged for packing material that they did not use. i tried to kindly ask them to pick up the pace and direct them with items that needed to be loaded. the lead mover had a terrible attitude, laughed in my face, cursed, etc. my very valuable pieces were not properly packed and were damaged. i called to notify the office and bobby was condescending and did absolutely nothing to help the situation or make up for the lost time, unused packing material. $600+ for a horrible experience.
Incredibly disappointed. Was quoted 979 on the high end for a move after listing all my furniture for the rep over the phone. They took one trip and could not get my or sisters bed out or disassemble them. After doing a second trip to pick up one table and a headboard that they couldn’t fit on the truck the first time before unloading they asked us to pay an additional 975 to go with the 1075 we had already paid. So not only did they not move all my furniture, but they charged me over double without any warning until they showed up with the second truck. Yeah still don’t have any bed. Additionally they damaged my bed frame and my door frame trying to move my bed out. They spent a lot of time just standing around. They purposefully underperformed services to maximize billable hours. We spoke to the manager same day and informed him of our issues. After about 15 minutes he offered 5% and to come back and move our beds the next day. After we told him that wasn’t adequate he said we either accept his terms or he’ll hang up and we’ll get nothing. Reluctantly we accepted. The next day another team shows up to move the beds and destroys my sisters bed. They also did a ton of damage to my bed. They lost half the hardware to assemble the bed, assembled it incorrectly and managed to los a few of the pieces. They signed for us waiving the or damages as well. Do not use them.
LOOK AT PICTURES! Highly DONT Recommend This Company!!!! So Much Better Out There! Take My Review Seriously! They Waste Time & Money! Let me start off by saying unfortunately this is my 3rd move in a year and a 1/2 so I have become accustomed to what to expect from a move. This move I would say would also be my smallest as I have gotten rid of a lot of stuff. I even hired a 3rd man so the job can be done quicker and more efficiently. They all just stand around and waste time. This is an hourly job and there time is my money being wasted. Every company I have used have the same rates and this is gonna be my most expensive move because the men stand around alot. I chose this company because of the great reviews that they had and I'm questioning if they are real reviews! I finally looked at the poor reviews and that is exactly the service I am getting. It shouldn't take all day to move a 2 bedroom 2 bath apartment a mile down the road to my new place. I have used 2 other companies in the past. Both 3 men crew and moved further distances up 3 stories of stairs and took the same amount of time that it's taking this crew to just load up the truck. RIDICULOUS!!!! Update: After explaining where everything needs to go. I had to leave to get my son. I came back to them all finished! Everything left in the garage for me to move into the house. I labled every box and have done so in the past. Other companies will actually move everything into the house. Thats why I pay movers. I dont want the hastle to. Really Ask Yourself if you want to spend over $1k for even a bigger headache! Pictures attached! Worst Experience Ever! Use A Different Company!
Beyond disgusted with the level of service I received from this company. They pull you in with a reasonable price of $600 for not the entire house just the main heavy items mind you, and double the price once they get to your final destination. The main mover Derrick beyond lazy and unprofessional, sat in the truck for majority of the time, had someone come to my house while he sat outside talking to her, acts as if he doesn’t hear you, and came up with an excuse to get out of reassembling the furniture. Whats worse the manager just apologized and did nothing to rectify his one crew members actions. Learn from my mistake of hiring this horrible company and spend your money with a more professional moving company.