I love love love this gym, James is an excellent trainer! I also love that they have child care available. All very affordable too. So many amenities and every gym location has something different which is also neat!
Gustavo and the area manager here are EXCELLENT managers. Told me he would help me out and didn't initially. Upon finding out that I still needed to be helped they went the extra mile to make sure things were resolved + their client was happy. Good work EOS, I'm impressed.
I usually like to give good reviews when deserved and truthful reviews when needed. I really like this gym and most of the staff I’ve met have been sweet. But there was one thing that did happen to me today that upset me. I was at the assisted squat rack trying to get back into working out legs with light weight because I’ve been avoiding it due to lower back pain. It’s been getting better so I wanted to try lifting a bit heavier. As soon as I squatted down, my back gave out and I was in excruciating pain where I was hunched over for a solid 8 mins. I could not move initially and every movement hurt. As soon as a personal trainer with his client approached the machine next to me, I asked him for help and informed him I hurt my back and couldn’t move. What he told me was, “hold on, give me a sec” as he proceeded to talk to his client and count her exercises. I was trying to be thankful but the fact that I mentioned a back injury (which can be extremely dangerous) and was in pain, while he continued to focus on his client… was frustrating. This does not go for all the staff, but I did want to mention it so it may be informative for the next time when someone is in pain or has a back injury. Just know what your priorities are please.
Poort customer service with hidden chargers on your account when you register as a member.They tell you other stories while getting membership and charge you other amount after next month. So guys be careful while signing. Also when you raise the issue nobody will respond you for days or weeks
EOS is a facility I always look forward to working out in. Love the Russell and Pecos location . It has everything for the casual to serious fitness enthusiasts. Always clean .