My contract was farmed out to this so-called company from Prestige Moving and Storage which I now see uses same address to the warehouse in Las Vegas. Konami threw all my household goods into a boxed truck on July 11, 2021 after showing up over a day later than they were supposed to. Then, I was contacted two days later saying that I far exceeded my allotted cubic feet and demanded a bunch more money from me. When I requested an itemized bill on the additional charges they claimed I owed them, the customer service rep who refused to give me her name became very angry and argumentative with me and ultimately hung up on me. They were to deliver my goods to my new address on July 24, 2021 and after many attempts to contact this company and the brokers. I have failed to be able to reach anyone. My household goods are somewhere, but I have no idea where and it is my understanding now that 5 of these company individuals were arrested on July 29, 2021 on multiple charges including interstate fraud. I have lost most everything I own and the worst part is the family heirlooms and photos that cannot be replaced ever. These people should be prosecuted to the fullest extent of the law.
Unbelievable that this place is not shut down! Quoted me 1200. Charged me 6000. Took 3 months for my belongings to be delivered most of my items were destroyed or gone.
Paid $1000 for a move last year. The due to COVID we got under quarantine. Shortly after having to push the move out several times due to the dangers of moving with medical issues my husband passed away. They have no compassion and instead took the $1000 deposit and told me I am out of luck. The deposit they asked for was $250 and I paid over that thinking we would move. I could not reach anyone to help me and instead sat for months with no contact. When I finally did hear from them they informed me I had to cancel 72 hours after I booked it. They have no compassion for anyone and instead of understanding and offering help to someone who clearly needed it they now have $1000 for nothing!
My items were scheduled for pickup at the beginning of December, and wasn’t picked up until 3 weeks later, and now I call daily and I still haven’t received my items. It is now Feb 9, 2021. Every time I call I am told someone will call me and nothing. I just want my items ... at what point does this become theft.... what can I do to get my stuff. I have had to go out and purchase televisions and beds for my kids because we still haven’t received our items.... I would never recommend them for anything... and I mean anything... this is so beyond me....
I used Interstate Moving & Relocation Group and they sold my move to Konami. The dispatch is disorganized, untrained, and short handed. Some operators are polite others are cranky and short. I moved in December. The truck was late twice. Once due to a truck overheating. The move took over 30 business days. I moved from San Diego to Baltimore. After 30 business days with out my stuff I gave up. I had the company release my goods to a friend that lived in Vegas. Even with proper notice with a phone call and email they weren’t ready for pick up. Eventually they agreed to deliver my goods to a storage unit. They unload while my friend was getting cash because they only take usps certified money orders. Sounds odd because I got them a cashiers check from my bank. They unloaded my stuff and put the mattress in front so she didn’t see my things. When I got to Las Vegas I found most of my stuff and someone else’s stuff in my storage unit. There’s someone else’s mattress, box spring, AC unit, air fryer, and frames in my storage unit. I contacted IMRG and Konami. I’ve gotten no where. I can’t pay for a storage unit to hold someone else’s stuff. If they don’t come grab it soon it will be in the trash. I would have never picked this company. I am frustrated that IMRG picked them. I wouldn’t recommend either company.