I used Hawthorne a few years back to install my new AC and I decided to use them again to install a new Furnace. They always have given me many options and never seem to pressure me in any direction. They were quick and had our heater up and running in a few hours. Afterward, I noticed some exposed wires and called them about it. They explained that they had not done any electrical work, but sent a guy out anyways to fix the wires and ensure that they were not a fire hazard. This is a great company with great service. Their expertise and work has always been very professional. I am a home inspector and I know where HVAC guys like to cut corners and I have not seen any corners cut with Hawthorne.
Hawthorne performs a yearly maintenance service on our plumbing, heating and cooling systems. Service personnel are always friendly and answer any questions asked. They drained our hot water tank and flushed it out and checked all pipes, sinks and toilets. They are very professional and have always responded quickly when an issue has presented itself.
Very efficient. Was able to get the parts expedited overnight. Water heater was under warranty and parts were from the company. James was extremely helpful in getting thru all the red tape from the manufacturer. He even asked if he could purchase the parts locally and bill then back to the company rather than waiting. He tried his best. Unfortunately, that wasn't how the company did things. I would recommend this company and James to my fellow neighbors in this community.
A person actually answered when I called and that in it self speaks volumes. The service was thorough and professional. I really appreciate them being so courteous in my time of need. The technician was able to work efficiently and found the best way to resolve the backup in my house. Would definitely recommend.
1st time using Hawthorne. Excellent experience from the moment the girl answered my call, until the tech left our home. $69 for the unclog. Tech was super friendly, & quick. Honestly I cant say anything neg about my experience with Hawthorne. I will def call them next time i need a plumber. Great team you have working for you. Thank you.