My first time using this company to replace a water heater and it was a great experience. Excellent and quick customer service responses. Follow-up emails are sent to customers when a technician is dispatched. Our Technician Felipe was very knowledgeable, professional and qualified. I will definitely use Hawthorne for all my future plumbing needs.
Although things started off on the wrong foot, manager, Angel Martinez, handled the situation beautifully. Mr Martinez replied immediately to my concern with professionalism and knowledge. He truly wanted to please me and have a happy and satisfied customer. Chris, the plumber, did an excellent job installing my new toilet, and within minutes after my new toilet was installed, Mr Martinez contacted me to see if I was happy with the new toilet. We need more people with outstanding work ethics like Mr Martinez.
Furnace repair..it was as usual completely great. My furnace had blown the fuse in the attic n it was freezing. I immediately got a tech, Eric, who found n fixed the problem. I have used Hawthorne for 20+ years and have never been disappointed. They are supreme! Thank you all, Leah in the office, Eric, Sean, and the greatest manager...Angel!
The technician came and left without us ever learning what our plumbing issue was and he surely did not fix it. It seems as if he was just coming to pitch us a service plan and we still have issues with the toilet. He made the trip quickly and did not charge us a service fee, so that was definitely some good marks for him.
Outstanding service by Jake and he cleared 4 separate clogs (2 sinks, 2 toilets) including redoing the faulty job by another plumbing company. Jake was pleasant and professional, as well as cleaning up the workspaces. I would absolutely use Hawthorne Plumbing for all the types of jobs they perform and HIGHLY recommend them to friends and others looking for a reputable firm. Thank you, Hawthorne Plumbing for making a stressful job, not stressful!