If I could give Impact Plumbing 10 stars, I would. This company was so easy to work with. During a pandemic where everyone wants to limit potential exposure, Impact Plumbing was the only company that I received a bid from that was willing to do it virtually. On the day of the install, Alex the technician arrived within the specified time frame and did a fantastic job with the install. Very professional, very thorough and diligent; something that is not easily found in today’s trade industries. When I find a company that provides a great service and a great price, I am their customer for life. Impact Plumbing has now made that list!
After having a bad experience with another plumbing company I decided to call Impact Plumbing. The technician that came out was Matthew. He was very knowledgeable and hard working. Also very personable. Would highly recommend him. I felt the company had good pricing compared to other companies. Great overall experience from the office staff to the technicians. Will definitely use them again and will ask for Matthew. 10 stars from me!
We are eager to give a 5 Star review, after our experience with Impact Plumbing. Every step of the way -- it was always positive, helpful and responsive dealing with everyone from this company. At our home, unfortunately we had a major outdoor Main Line water leak. We were informed by our water company, that we were leaking hundreds of gallons a day from our main like break. It was incredibly stressful for our family as we rushed to try and contact plumbing companies for this major job. From the first scheduling over the phone (we were also informed we could schedule a No-Fee estimate appointment) -- to interacting with everyone from Impact Plumbing -- we were blown away by their professionalism and the time they took to explain everything to us. We felt their estimate for the job was among the absolute best prices, and we went with Impact Plumbing. They explained everything they were doing each step of the way -- and we felt they did exemplary work. It's a pleasure for us, to leave a sincere 5 star review for impact Plumbing.
Incredible experience. I called, was given a reasonable time for same day service. With a callback within twenty minutes was was quickly offered an earlier time. Frequent texts were sent updating status and giving me a clear idea of who to expect, when, etc... Plumber was prompt, extremely professional and courteous, explained repair and estimate, thoroughly. Repair was efficiently completed to a high standard. Outstanding experience! Would not hesitate to call or recommend!
Found this company after going round and round with Home Warranty. Impact Plumbing were able to send Alex within a day to give an estimate. Within a couple of days we had Vic and Lucas fix the toilet, angle stops, shower fixtures (handle & safety grip). One of showers did not have a handle when we bought the place so we thought they had to cut into the tile and install a new handle since the place was old. Vic was amazing, he research the type and tracked down where to find a replacement. This saved the tile and money. Also, because the place was old, they ran in to several issues finding parts or the way things were angled in the apartment. This did not stop Vic, he continued to look for the matching parts and resolve all issues. Office employees were also great to work with. Very pleasant and responded quickly on my questions. Good company to do your plumbing.