Needed a leak in the meter box repaired. We were assured yesterday that they could do this repair. They have now been here for 5 + hours, and still don't seem to be anywhere near finishing. And they want to charge by the hour??? Absutley I called for if they actually knew the proper way to fix. Larkin used to be reputable. Not anymore. I have used Larkin in the past for minor plumbing issues without a problem. But this is completely ridiculous. $2500????? Charged me for 8 hours of work.for each of the 2 people.and was only here 6 hours total! Only really worked for 5 hours. Never again!
Rick, the service man that worked with my roommate and I, was a very professional and smart individual, with a above and beyond work integrity. In all my years I spent with Lowe's in delivery, he is the most respectful plumber I have ever met. If i could give 10 stars I would, I HIGHLY RECCOMEND Rick and Larkin!
I will never use them again after hearing about how they truly treat their employees. The only one they treat with respect and give special benefit and treatment to is the owner's son Carl who does not work the weekends or required to pull late night calls like all the others at his level. Wouldn't be surprised if he also never got penalties for what they call recall service either as i was told thats what happens if a plumber has to go back out for the same task again. Shame on you for taking a man's wages to pay another. They will break and discard the employees without hesitation or care. Do not use as I never will again. And to any that may think about employment here be wary and cautious.
I have used Larkin Plumbing many times over the years and have spent thousands of $$. I was always satisfied with their service even though their hourly rate was pretty high. Today I called them to repair a leaking kitchen faucet. The young man that looked at the faucet said that it could not be repaired and would need to be replaced. It is a Kohler faucet with a lifetime warranty, so I told him I would call Kohler and have them ship a new one and when it arrived, I would call Larkin to replace it. Rick was a very polite young man and agreed that since it was Kohler, that is the way I should go rather than spending 100's of dollars for a new one. He said to just give them a call when the replacement arrived and they would install and then he left. A few minutes later, my doorbell rang and Rick was very apologetic, but said his office told him that he needed to collect $184.50 from me even though he was only here for 12 minutes. If that is the way they treat a pretty loyal customer, I will never use them again.
Carl handled our service from start to finish. He was very kind, personable and professional on the phone. When he came out to do the work we were given up front pricing, and given detailed info on the procedure. Carl started work early the next day and eventually Nick Smith joined to help speed up the process. We were so grateful to both Nick and Carl for being fun and efficient the whole time. They got the job done quick with amazing quality. Thanks Larkin Plumbing!!