Knowledgeable and helpful people, not pushy: overall, a pleasant environment. Most importantly, you can hold and try out a camera that you've been planning to buy forever and make sure that the several thousand dollars will be worth it. That it will feel comfortable, etc. My only problem was that it is so very hard to find. The Caesar's Forum Shops is a huge area, and if you're coming from the wrong direction, you will be very frustrated after circling around for what feels like an eternity, going up and down escalators, losing a sense of direction, in a flood of aimless, loud casino people. Long story short, they are actually easy to find, if you use the right entrance. Very bottom floor, immediately on your left, just make sure you use the entrance from Las Vegas Blvd., just across the street from Harrah's. Otherwise, you'll be stuck in a maze, strongly tempted to just give up. Don't even attempt to find it from inside the Palace.
I don't like hype or glitz, but appreciate quality. I will respectfully walk out of a shop if an employee lays out pretend knowledge or BS. I respect people who know what they don't know. I was reluctant to reach out to this shop because I was in Las Vegas on the Strip and figured this shop would be all about high dollar sales. I first called and spoke with a very respectful and patient individual, Andrew who answered my questions. I only had one Leica camera and really wanted education and information. I was met with zero pressure and zero hype. Andrew even gave me his opinions regarding accessories that were not in his self interest. I made a purchase of a Leica Q2 monochrome. Wow, what a camera. I have called the shop a few times for technical questions and was impressed with their after the sale support and counsel. Though I was only passing through Las Vegas I will look to this shop for future Leica purchases from afar.
Extremely friendly staff, very knowledgeable. I love the Leica brand already, but this shop is the cherry on top. They embody what the brand is. They are extremely professional and it is run very well. If you enjoy photography, it has to be on your list to stop in and check out some cameras. It is my favorite place to visit on the strip!
Friendly, competent staff. Not pushy, very helpful. Tried a Leica M10 for 24 hours. Good explanation of features and focus. They even swapped the battery so I did not have to take the time to recharge!
Haven't been to the store, but I really appreciate these guys. I called them up in Vegas asking about a Canon lens cover. They took the time to look it up, and recommended another store to me. That's customer service to a stranger, not even in the store. I can't even imagine how they treat their customers. Thanks, guys.