No structure nor coordination as a hotel business at all and the whole place in general, no maps not many signs showing you where everything is at , you have to find your ways around. If you visit please make sure you do absolutely everything through your app , book and check in through the app to avoid a huge and very slow line . They have different parts to the hotel so like different buildings kind of , so make sure you ask someone if you get to find an employee and that way you find the right room . Elevators were out of service so had to go around the long way . The room was a 7-10 clean because I could see the dried wipe marks and the carpet was not too clean , I could see some debris all over it . If you’re sensitive to odors is not the place for you because it smells like cigar all over and there’s no designated area for smokers , they literally smoke all over the place, the carpet smells are penetrated with that cigarette odor . Also just so you guys know , everything you use in there like safe box, iron , including the calls you make are an extra charge , around $23 per call . I didn’t like it at all .
This was our best trip yet. The food was terrific, we enjoyed every meal and late snaking at secret pizza. The games were slow but entertaining, and the tables were a blast. The room is what completes a great stay. There balcony rooms are a real game changer. Nice and clean with big showers . Great experience ✨️
Really cool hotel, staying in a pyramid is not something I thought I'd do! Rooms are clean and very comfortable, great beds and the showers are excellent. Could do with a few more lifts as we were a long walk away from any way down to the ground floor. Casino was good, flight bar was very handy being 24 hour. It is quite a way away from the main strip and Fremont Street but the Deuce bus is great for getting around. The pool was excellent.
I have stayed at almost every hotel on the strip and Luxor was a pleasant surprise. I have stayed in both a tower room and a pyramid room and have not had any issue at all. The rooms are clean and comfortable but nothing fancy. The property is a solid 3 star hotel. Keep in mind that this is a theme hotel, not a luxury hotel. I see a lot of people complaining about the lack of refrigerators and coffee makers. None of the hotels on the strip have refrigerators or coffee makers anymore. Apparently people were doing gross things with the coffee makers so probably a good thing. The elevators were fine and I am not good with elevators. Yes, they shimmy a little but nothing alarming. Customer service has always been good. If you are looking for a strip hotel that provides good value this is it.
While the hotel itself, in my opinion, was a 5-star experience - I did have some quarrels. First off, the room was great. The location was amazing. The amenities were awesome. The design was incredible. There was a lot of things to do without even leaving the hotel. But, the elevator gave me issues every single time I used it. The key and digital key would never register for my floor and it got very very irritating. I had to take the stairs many times. The vending machine on my floor also had an issue taking plastic. These things aside my stay was great! But the hotel would be better off fixing those small issues.