This hospital was amazing. I am a civilian that lives 5mins away from base. I was having extreme cramps and was majorly dehydrated and the EMTs took me to here. They called it in since I was a civilian and they took me in and cared for me as if I was one of their own. First time being hospitalized and it was with the great men and women that serve our country! As well, as the Civilian Contractors that were there! You guys rock!!!!
Horrible experience! My family and I ended up appealing with tricare to switch to Select after our in-processing experience here after a PCS last summer. Pediatrics specially was a nightmare. The airmen working reception simply had no one holding them accountable nor did I ever get the impression they knew how to do their job. We spent in total 6 hours waiting in reception over the course of 3 days for them to pull records from our previous city’s pediatrician. The first day was understandable in its duration. There was a lot to get done for our child and my wife, but their was a holdup on my son’s records. They assured us they sent the request by COB eastern time to our old base and clinic. They called us the next morning to say they had received it and to come back so my son could finish his next series of vaccines. We make the 40 minute drive to Nellis just to be told they not only didn’t receive the records but never even sent the request. This is where I had a big issue. It took two hours of me having to play supervisor for these airmen to get them to tell me the full story and confirm they understood a course of action to remedy this. By this time it was now, again, post-COB eastern time. Day 3 was the same charade before finding a MSgt from an entirely different section to get this straightened out.
One of the best hospital visits I've ever had. Clean facilities with extremly nice and caring doctors and nurses.
I worked on the base, as a contractor though I'm am a disabled Air Force veteran. Had an accident on base, top half of my right index finger was cut deep to the bone. I was at the base emergency room because it was the closest place. BIG MISTAKE! Since I wasn't active duty nor a dependent, I was put to the back of the line. Even though I was actively bleeding on the floor!!!!! People who were there to get their sniffles (sniffles compared to actively bleeding) looked at were a priority, about 6 hours later I was finally attended to. Yes, a military hospital is for military first unless someone really needs to be taken care of right away. I do believe that someone who is actively bleeding qualifies for that priority. I had to shame these people to even dress the wound so I wouldn't bleed all over the floor. Do yourself and your family a service. Do Not use this joke of a band aid shop.
Needed a blood draw. It was very busy but I had an appointment which worked perfectly. Nice people