I now ONLY use these guys for my apartment building. I had 3 complaining tenants hounding me about backed up toilets on a Saturday night! George and Ryan from Mr. Rooter were on site bright and early the next morning (On A Sunday!) with all the tools and worked quickly. Ryan astutely pinpointed the problem, called in Franklin, who used his Jet Stream equipment to go into just one toilet and clear all three apartments and my tenants were happy. They saved the day; and for a fair price! Don't mess around with amateurs when it comes to plumbing. Call Mr. Rooter like I did!
First off, the tech was great, even though he had a wimpy snake, he stuck with it and got the drain cleared. The rest of the company is garbage. I called this company to unclog the main drain outside the house. First thing the company doesn't is grill you with medical questions. I guess if a person was honest and told them they had a sore throat. This company would say so sorry we won't unclog your drain because us non-medical personnel thing you might have the dreaded one. After the tech got the drain cleared, he then suggested that I should have the camera guys come out to inspect the line for damage so I schedule the appointment for 11am the following day. The tech waives the drain clearing fee of $79 since I will be paying $225 for the camera procedure. 1115am nobody has shown up. I call the company and they inform me that 11am means between 11am and 1pm. 1pm comes around, still no call from the tech. or the company. So I call to cancel the appointment and pay the $79 for the services from the previous night. He couldn't figure out how to do that because he only handles appointments. He also didn't know who I should talk to to settle up. I call back and now I get the office. They can't settle up because the first tech hadn't created an invoice since it was going to be part of the no show camera appointment. It seems that the management of this company is incapable of creating an invoice due to the screw up on their part, so the customer can do the right thing and pay for services rendered. Not only does this company expect the customer to jump through their hoops, they showed that they can care less about trying to resolve such a simple issue. When I mentioned that I would not ever recommend their services to anyone and that I would review my interaction with their company unfavorably, the didn't care.
Tyler from Mr. Rooter came by today, the same day I asked for service , which was more than appreciated, for a significant amount of leakage underneath my kitchen sink. He fixed everything to my satisfaction and explained things very well. I would highly recommend Tyler and Mr. Rooter for all your plumbing needs
First time using Mr Rooter. We called regarding a plumbing problem. Myles showed up within an hour, accessed the problem and had it fixed in no time. It was such a pleasure dealing with this company and Myles who was most helpful in explaining the problem and giving options to fix. Would definitely recommend due to ease of making an appointment, quick response and Myles plumbing expertise!
Jerry was great! He inspected our plumbing issues and gave us estimate. Very professional and personable. We will use Mister Rooter and Jerry next time we have any plumbing issue. Big Mahalo Jerry!