From the very beginning of planning our move, Blake and Michelle and the whole moving crew were extremely professional and very responsive. They handled our items with care. Since we were moving out of state, the time-line was very crucial. They promised us a pick up date and a drop off date and delivered as promised. Couldn't say enough about this company. Their price was very reasonable as well. 5 stars!!!
Carla Crevling
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May 22, 2023
We would definitely use North American again! Francisco was the ultimate professional, he arrived on time both at the move out & move in! He ran his team efficiently and most important all of our "stuff" was safely loaded & transported across country. Michelle the coordinator with Capitol/NA was extremely communicative & loved how she followed thru letting us know exactly what was happening & when! Thank you
Frank Kassel
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April 05, 2023
Estimator Ian was awesome, accurate and responsive. Scheduler Michelle was always available, always helpful, facilitated the transaction and coordinated the move. Driver Terry was the best. Experienced, in-charge, flexible, explained things well, did accurate inventory, communicated along the way directly with the customer. Put the customer first. Loaders were awesome, on-time, respectful of property, and most of all wrapped the furniture and items and loaded with care. Unloaders, same review! I could not recommend a better company, team and process. Best price/value around!! Kudos to each and everyone involved.
Melanie Jaskolski
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March 16, 2023
I hired North American for my recent move from Las Vegas to St Louis because my previous experience was so positive. Unfortunately, they disappointed me this time. It started out well however, it did not end well. They arrived on time on loading day and seemed to wrap the furniture meticulously. The issue was upon delivery. When we un-loaded our boxes, we found several broken items. I am not sure what happened on the truck but clearly the items were stacked on top of one another inappropriately and/or the items shifted during transport. I believe the driver had our best interest in mind so I am not sure where this move went wrong.
EEEwayyy
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May 08, 2023
Set an appointment at 9:00 AM but nobody contacted me. Called the customer service and the lady said it was not scheduled at all. She hanged up the phone rudely with no apology or anything. The worst customer service.
response to the response:
Yes, I have the confirmation email.
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From the very beginning of planning our move, Blake and Michelle and the whole moving crew were extremely professional and very responsive. They handled our items with care. Since we were moving out of state, the time-line was very crucial. They promised us a pick up date and a drop off date and delivered as promised. Couldn't say enough about this company. Their price was very reasonable as well. 5 stars!!!
We would definitely use North American again! Francisco was the ultimate professional, he arrived on time both at the move out & move in! He ran his team efficiently and most important all of our "stuff" was safely loaded & transported across country. Michelle the coordinator with Capitol/NA was extremely communicative & loved how she followed thru letting us know exactly what was happening & when! Thank you
Estimator Ian was awesome, accurate and responsive. Scheduler Michelle was always available, always helpful, facilitated the transaction and coordinated the move. Driver Terry was the best. Experienced, in-charge, flexible, explained things well, did accurate inventory, communicated along the way directly with the customer. Put the customer first. Loaders were awesome, on-time, respectful of property, and most of all wrapped the furniture and items and loaded with care. Unloaders, same review! I could not recommend a better company, team and process. Best price/value around!! Kudos to each and everyone involved.
I hired North American for my recent move from Las Vegas to St Louis because my previous experience was so positive. Unfortunately, they disappointed me this time. It started out well however, it did not end well. They arrived on time on loading day and seemed to wrap the furniture meticulously. The issue was upon delivery. When we un-loaded our boxes, we found several broken items. I am not sure what happened on the truck but clearly the items were stacked on top of one another inappropriately and/or the items shifted during transport. I believe the driver had our best interest in mind so I am not sure where this move went wrong.
Set an appointment at 9:00 AM but nobody contacted me. Called the customer service and the lady said it was not scheduled at all. She hanged up the phone rudely with no apology or anything. The worst customer service. response to the response: Yes, I have the confirmation email.