Novuskin Med Spa

7155 S Rainbow Blvd #200, Las Vegas, NV 89118, USA

About Novuskin Med Spa

4.4 / 5

from reviews

    pamela fabulich
    -
    April 29, 2022

    Its a scam!!!! If I could give a minus score I would!!! Let's start with their membership scam. They offer a discounted facial kit they price at a worth of $799.95. If for any reason you choose to cancel your membership because of unsatisfied service they will charge you the full $799.95. They failed to tell me this when I signed up saying I could cancel anytime. I have been a member for only 2 months now and they have canceled and rescheduled me 3 times,!! They offer added on services for my inconvenience but honestly I would prefer consistent reliable service. I am a businesses person and could never run a business this way not to mention my valuable time when trying to schedule these appointments. I'm sure they will send a very detailed response to this ,claiming circumstances out of their control and how they've tried to compensate me , but trust me I just want my appointed schedule. We'll see if I really even get the "free" services they're promising. I'm stuck very reluctantly with them until my contract is up but if I were you I wouldn't even go there!!!! As I said if you look at all their responses they have a million excuses and still try to blame the deflect their responsibility for unsatisfied costumers all the while having you trapped and collecting YOUR MONEY!!!

    Ji Eun
    -
    June 28, 2022

    In response to your reply - You can claim all you want that you sent your “text messages” but that does not change the fact that: 1) I did not receive your text messages, nor was I informed by you that you will communicate me via text in addition to email. 2) Your communication system is highly disorganized and obviously dysfunctional. 3) Your customer service is poor as you go out of your way to beg for your customer’s time then, when things go wrong, seek to put the blame on your customers first. That is all. — IN SUMMARY: I said I had the time for a facial, not time to waste. :( # Thought I’d give it a try for a facial since seeing it on ClassPass then canceled my appointment shortly after as I saw the negative reviews on Yelp. They called about a week later asking me to come in. I decided to give it a try because I had the time and the receptionist was nice. The day of the phone call: I confirmed my appointment on the confirmation email and then filled out my information including personal, medical, and skincare information. Took about 10 minutes. Two days later, on the date of my appointment: I drive 30 minutes in traffic to get to a plaza. Novuskin is locates directly above the Smoke Shop and Hooters. The receptionist says my appointment was canceled because I didn’t confirm my appointment via text message today. She claims that they sent the message twice. I was practically glued to my phone all week but check my phone for both the numbers they claim to have sent it from anyway. No surprises there—the messages are not there. I tell then that I’ve already confirmed the appointment via email and filled out my information online. They say they cannot do anything about it. 1.) How can they claim to have sent text messages that I have not received? And why did it have to be via text message and not email, like the first email confirmation? 2.) Why do they need more than one confirmation for an appointment? Can’t they just charge no-shows instead of setting up a system that is so inefficient and clearly not working? I had the time for a facial, not time to waste. Disappointing and will not be tricked back into giving Novuskin another try. +1 star for the interior—the extent of the lobby that I could see during my 10 minutes at Novuskin was nice and elegant. +) As I was writing this review, they called me and admitted that they had an error in their system. They then asked if I was interested in another appointment. I felt sick—not another appointment with Novuskin, please!!!! I don’t understand how they could turn away clients who drove 30 minutes in traffic to make it to their appointments due to such insignificant reasons. (Now I gotta drive back 40 minutes in traffic!!!) So, so disappointing—both system and service wise. Please fix and simplify your appointment confirmation process!

    Sue Panzram
    -
    May 18, 2022

    Very nice place. The nicest girls working there. I enjoyed my facial very much. Thank you

    Andria Hidalgo-Gato
    -
    May 26, 2022

    Mai services was excellent. She's so sweet and helpful. Also she has a really good costumer service! She’s great!!!

    Salvador Ramirez
    -
    June 23, 2022

    This guys are offering one first treatment, but is a scam, they are just trying to sell you the membership, I was there for 30 minutes listening all the fake data that the lady was telling me, she supposed to do the first session but she was just focus on selling me… wich is stupid if you haven’t try nothing… worst beauty spa ever.

    Novuskin Med Spa

    Our Address

    7155 S Rainbow Blvd #200, Las Vegas, NV 89118, USA

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