I don't want to give one star because I love this dispensary but the last few orders I've made have been nothing but problems. I always place a curbside order but multiple times now I've had to go inside.
Today, my order was canceled because my ID online was expired. They didn't let me know until my reservation time so I can't place an order for the same reservation time... They do the 4:20-7:10 sale so I definitely /needed/ to go for the 3-6 reservation time.
I called and spoke with a manager, Eddie, who told me that there is nothing they can do. That I have to replace the order. When I asked for assistance making a reservation for the same time, he told me the state is cracking down on expired IDs. I again told him I have a valid ID and already updated my profile but I needed assistance maintaining my order time.
Needless to say, I was not helped yet again at this dispensary and it's very disappointing. This is my favorite dispensary in town but the last few months the customer service has dropped and the line is always more than 30 minutes. Even if you do your due diligence as a customer, they will wait until the last minute and change your plans. When you must be 21 to get on site - you CANNOT do this to your customers. Please understand how important these reservations are and be more helpful.
Margarita Urrutia
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July 03, 2022
Just wanted to let u guys know u guys got lucky to have Jeremy working for ya. I’ve been to a few dispensary here in LV (I try to have my own on hand I live in OR) and haven’t been to impressed, but this experience was the BEST I was in and out w/my goodies. This will be my go to place for now on. 💨💚💚Thank u
Jason Hadley
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October 29, 2022
The building itself is gorgeous! Very inviting when pulling up to it. I appreciate the secured parking area with guard. Entrance into here was quick and easy. Show the id, get checked in, and they open the door to the showroom. Once inside there are display cases showing random swag and example product for sale. It is laid out nicely with everything easy to view while waiting on your bud tender. They were quick taking care of customers but it never felt like anyone was rushed out of there. The bud tenders all seemed to be knowledgeable and friendly.
The deals are the best part. Their everyday price is reasonable, but the deals are incredible! Even better, if you are a local you get a discount.
I have visited most all the dispensaries in the Vegas Valley and can say this is in the top 2 for me based on price and service. Definitely will be back in the future!
Jas Halyard
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July 28, 2022
USED to love this location I have ordered many times to where they have become my preference. I never had a bad experience until yesterday. I bought a product that said it was 20.50% but when I get home it's 13%. FALSE ADVERTISING AT ITS FINEST! I can't even trust your company anymore. There have been no response to my email or voicemail. You've lost a very loyal customer.
Taylor Thorn
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September 18, 2022
Decided to take a look at prices in Vegas after being really unhappy with the prices in our town (about two hours away) and once we saw the prices at Oasis, we knew it would be worth the drive. And once we were there, we were treated so well by all the employees, even the security guard pointed out a way for us to get a deal as well! But our bud tender was so helpful and diligent in making sure we were happy that we left a $20 tip! Even with the gas we spent, we estimate that we saved at least $240 from our local dispensaries. We’re completely sold on Oasis, they’ll be getting our business, even if it’s a bit of a drive.
Our Address
1800 S Industrial Rd #180, Las Vegas, NV 89102, USA
I don't want to give one star because I love this dispensary but the last few orders I've made have been nothing but problems. I always place a curbside order but multiple times now I've had to go inside. Today, my order was canceled because my ID online was expired. They didn't let me know until my reservation time so I can't place an order for the same reservation time... They do the 4:20-7:10 sale so I definitely /needed/ to go for the 3-6 reservation time. I called and spoke with a manager, Eddie, who told me that there is nothing they can do. That I have to replace the order. When I asked for assistance making a reservation for the same time, he told me the state is cracking down on expired IDs. I again told him I have a valid ID and already updated my profile but I needed assistance maintaining my order time. Needless to say, I was not helped yet again at this dispensary and it's very disappointing. This is my favorite dispensary in town but the last few months the customer service has dropped and the line is always more than 30 minutes. Even if you do your due diligence as a customer, they will wait until the last minute and change your plans. When you must be 21 to get on site - you CANNOT do this to your customers. Please understand how important these reservations are and be more helpful.
Just wanted to let u guys know u guys got lucky to have Jeremy working for ya. I’ve been to a few dispensary here in LV (I try to have my own on hand I live in OR) and haven’t been to impressed, but this experience was the BEST I was in and out w/my goodies. This will be my go to place for now on. 💨💚💚Thank u
The building itself is gorgeous! Very inviting when pulling up to it. I appreciate the secured parking area with guard. Entrance into here was quick and easy. Show the id, get checked in, and they open the door to the showroom. Once inside there are display cases showing random swag and example product for sale. It is laid out nicely with everything easy to view while waiting on your bud tender. They were quick taking care of customers but it never felt like anyone was rushed out of there. The bud tenders all seemed to be knowledgeable and friendly. The deals are the best part. Their everyday price is reasonable, but the deals are incredible! Even better, if you are a local you get a discount. I have visited most all the dispensaries in the Vegas Valley and can say this is in the top 2 for me based on price and service. Definitely will be back in the future!
USED to love this location I have ordered many times to where they have become my preference. I never had a bad experience until yesterday. I bought a product that said it was 20.50% but when I get home it's 13%. FALSE ADVERTISING AT ITS FINEST! I can't even trust your company anymore. There have been no response to my email or voicemail. You've lost a very loyal customer.
Decided to take a look at prices in Vegas after being really unhappy with the prices in our town (about two hours away) and once we saw the prices at Oasis, we knew it would be worth the drive. And once we were there, we were treated so well by all the employees, even the security guard pointed out a way for us to get a deal as well! But our bud tender was so helpful and diligent in making sure we were happy that we left a $20 tip! Even with the gas we spent, we estimate that we saved at least $240 from our local dispensaries. We’re completely sold on Oasis, they’ll be getting our business, even if it’s a bit of a drive.