The tall skinny kid was very helpful when I asked how one of the machines worked. I’m a beginner and he made me feel very welcome. I believe his name was Luke? Either way I love this location and will continue to work out here because of the welcoming environment!
Sterling del Rey
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January 20, 2023
The club is kept super clean. I joined January 1st and have been there twice. The entire staff was cleaning the club from top to bottom. I've never seen that before, and I've been going to gyms more for 38 years. Much cleaner than some of EOS Fitness' gyms, where I have a membership, too. In addition, they have plenty of weighs and equipment.
Kristen M
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January 13, 2023
The changing rooms have a soaking wet floor bc the showers drain to them. You need to change in them and not the locker room because there is always a man working in the women’s locker room. The curtains are see through and do not close completely, so my socks get soaking wet in exchange for 40% privacy while changing. There is no hook or chair in the red light room for you to put your things so my things get covered in dust every time I go in there and put them on the floor. There is no clock anywhere in the whole gym to keep track of your work out time. By far the worst planet fitness I’ve been to in Vegas
Janae Williams
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March 09, 2023
I rarely do reviews and when I do it’s for a reason. I called in back in January to cancel my membership as I moved and where I moved to there is no planet fitness in the area so I figured why pay for something I’m not using. Anyways, when I called (back in January ) the employee did not mention I had to go other routes to cancel my membership he made it seem as though he would take care of it over the phone. I wake up today and the annually $49 was withdraw from my account. I called and Luke answered. Very bad customer service I explained to him my situation and he basically called me a liar and was yelling and talking over me stating “THERES NO NOTES ON YOUR ACCOUNT CALL BACK AND SPEAK TO THE MANAGER ILL LEAVE YOUR NUMBER BASICALLY THERES NOTHING HE CAN DO” Told me I’m not listening to what he’s saying you cant cancel over phone. I don’t work there and that’s not my problem that I was misled. Luke needs better Customer service and better ways to help customers that gets misinformed.
420 Ecstasy
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February 18, 2023
The new girl they hired not long ago she’s there until 10 I think is horrible! Also when she’s cleaning I’ve seen her talking to her acquaintances instead of cleaning and she’s also a super slow worker she takes forever to help people at the front desk.
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The tall skinny kid was very helpful when I asked how one of the machines worked. I’m a beginner and he made me feel very welcome. I believe his name was Luke? Either way I love this location and will continue to work out here because of the welcoming environment!
The club is kept super clean. I joined January 1st and have been there twice. The entire staff was cleaning the club from top to bottom. I've never seen that before, and I've been going to gyms more for 38 years. Much cleaner than some of EOS Fitness' gyms, where I have a membership, too. In addition, they have plenty of weighs and equipment.
The changing rooms have a soaking wet floor bc the showers drain to them. You need to change in them and not the locker room because there is always a man working in the women’s locker room. The curtains are see through and do not close completely, so my socks get soaking wet in exchange for 40% privacy while changing. There is no hook or chair in the red light room for you to put your things so my things get covered in dust every time I go in there and put them on the floor. There is no clock anywhere in the whole gym to keep track of your work out time. By far the worst planet fitness I’ve been to in Vegas
I rarely do reviews and when I do it’s for a reason. I called in back in January to cancel my membership as I moved and where I moved to there is no planet fitness in the area so I figured why pay for something I’m not using. Anyways, when I called (back in January ) the employee did not mention I had to go other routes to cancel my membership he made it seem as though he would take care of it over the phone. I wake up today and the annually $49 was withdraw from my account. I called and Luke answered. Very bad customer service I explained to him my situation and he basically called me a liar and was yelling and talking over me stating “THERES NO NOTES ON YOUR ACCOUNT CALL BACK AND SPEAK TO THE MANAGER ILL LEAVE YOUR NUMBER BASICALLY THERES NOTHING HE CAN DO” Told me I’m not listening to what he’s saying you cant cancel over phone. I don’t work there and that’s not my problem that I was misled. Luke needs better Customer service and better ways to help customers that gets misinformed.
The new girl they hired not long ago she’s there until 10 I think is horrible! Also when she’s cleaning I’ve seen her talking to her acquaintances instead of cleaning and she’s also a super slow worker she takes forever to help people at the front desk.