I contracted with PODS to move my belongings from Chicago to Las Vegas. When calling to verify my delivery date they said that there was a mixup on my container number and they didn’t know where it was. They did not care that they were failing to meet their contractual obligations. They didn’t care about the impact to my family. They had no problem taking my money but when asked to take responsibility for delivering my belongings when promised / agreed upon they didn’t seem to feel that they were responsible for that. Do yourself a favor and use another service.
We'll never use Pods again. We had issues from the beginning. We complained on Facebook got a customer advocate, Nicole, who reached out and was supposed to help us resolve the issue. While she was very helpful in the beginning, we have not heard from here for over a month. What we found out is the phone staff is poorly trained which leads to mistakes. In our case it costs us over $2000 because what they said was available was not and we had to rent a moving truck and tow a vehicle. Bottom line, get a quote from PODS and go to Pack-Rat because they will meet it. Last move we used Pack Rat and we should have this time as well
Be warned. This company will not honor their agreed dates. As advised by the pod website i booked my pickup date weeks in advance. The night before my pickup was scheduled I got a voice-mail advising that my container pickup had been re-scheduled an additional 3 weeks after my initial pickup date. The customer service line constantly drops so after you wait an hour on hold and explain your issue the phone line goes dead and you need to wait another hour on hold again.
Overall they were quick to pick up and drop off the pods unfortunately they don't take the time to be careful when picking up the pods with your stuff in it. A lot of my items got damage physically or heat damage. Everything that was wood ending up warping or cracking. Not to happy about that. Not sure if I would recommend this service