Using PODS in Florida was fast and reliable and the only reason for 2 stars. They dropped the pod off and came and picked it the next day. So if you’re in Florida they’re good. Here in Vegas it took 3 weeks for them to drop the pod AFTER it was delivered to their warehouse in Vegas from Florida. Moving it across the country took less time then them delivering it to me once it was in town. I scheduled pickup the same day it was delivered to my house and got an estimated pick up date of another 3 weeks later. Couldn’t use my garage or driveway for a month. I called multiple times asking them to come pick it up sooner and was assured every single time they could absolutely come get it sooner and in fact they needed it because they were out of empty pods. They jerked me around until the 1st of the month rolled by so they could charge me another $250 to hold on to their empty pod. They left me with a parting gift of tearing up the bushes and part of the yard when they picked the pod up. Absolute trash. Will not use them again.
Chart required at time of booking was not followed and I was charged an unnecessary repositiong fee. When I called for resolution I was told I needed to speak w the managing office and that he would be sent a message but never received a call back or resolution. Received a text for redelivery that I would not need to be present but When delivering to my new address the driver kept insisting that he couldn’t deliver and I would have to reschedule if I couldn’t be present. Fine container but garbage service and whatever your quote is, estimate for about 50%more in arbitrary costs
We called for a quote for a cross country move. The person who answered the phone, in the most unfriendly and monotone manner simply said, "hello" we responded that we were calling about a quote, he didn't respond. ??? umm ok, so we were a little confused by his attitude right off the bat. We then asked if he can help us?? He simply responded "what's the quote number". Once we gave him the quote number, we were told to hold 3 minutes. He came back on the line and had zero information, asking for all the information we already entered on the website to get our quote. We were so put off and disgusted with the representatives TERRIBLE attitude, what would make us think that the rest of our experience wouldn't be the same or worse, had we chosen to move forward. Just wow. We will simply take our business elsewhere.
My wife and I were going to use Pods to move out of state, until my son used them to make his move. They had no problem picking up the pods in a very tight space from his yard, but when they delivered the pod in another state is when we had a real issue with Pods. The delivery driver was given 2 acres of property to maneuver on, plus a very wide street. He was irritated when he arrived and would only drop off along side of the street. They had front and rear concrete driveways, but he said he could not deliver onto the driveway in case a fence was installed on the property. There are no fences on the property???. He finally dropped it hall in driveway and half on the county easement, 40 feet from the house. After an hour spent for a 10 minute drop, the driver drove off recklessly and honking his air horn all the way down the block. They called Pods to report this and they were told that Pods would pick it up and move the pod to their lot and they would have to go there to unload it. 65 miles away. We will use u haul to move.
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