November 16, 2022 placed an order to have our POD re-delivered on 12/3/2022. After spending 76 minutes on the call for the representative to manually create our order (we were told the system was down), we were told our order was confirmed for delivery and pickup on 12/3/2022 and that we would receive a confirmation email when the system was back up (which we did not receive).
We reached out and secured family to assist with the unloading of the POD on 12/3. On November 30, 2022 (3 days before our POD was to be re-delivered) we received a call at 6:40pm that evening stating we could not have the same day delivery and drop-off because PODS will not provide same day services to our area in Vermont. We asked why we were not informed of that when we placed the order and the individual stated “it was an operator error and the operator will be counseled and trained so it won’t happen again.” Our order was then changed to re-delivery on 12/2/2022 and pick-up on 12/3/2022.
Concerns/Issues:
* We had arranged with the facility where our POD is being re-delivered that the POD could be parked on 12/3 only, for unloading, without paying a “storage” fee.
* We secured family members to assist with the unloading on 12/3. Everyone had to change their schedules to unload the evening of 12/2.
* We received a promotional email from PODS announcing “Our biggest sale of the year” with 30% off. The promo stated: “Offer available for new orders on-site and PODS storage Center storage. Includes 30% off local and long-distance moving initial delivery fee, first month’s storage, and re-delivery.”
When we called PODS we were told the promotion “does not include re-delivery.” Upon asking why the promotion stated the 30% did pertain to re-delivery, the operator told us “I have received a lot of calls on this today, it was an error.” When asked to speak with a manager, he stated he is the manager. To us, this was false advertising.
* We were informed 12/1/2022, that we were being charged the full storage fee for November 29 through the end of the billing cycle which was the end of December. Our POD was leaving storage December 2, therefore would only be in storage for three (3) days in the billing cycle. After my complaint PODS did reimburse me for this storage fee however did not grant the 30% discount.
Amanda Gilmore
-
December 21, 2022
We ordered 2 pods. I told the lady on the phone we have 10k-11k lbs and if there were any weight limits. She assured me that 2 pods would fit everything. It did not and looking at their website it states each pod is limited to 4.5k lbs. We also were told we did not have to be there for delivery.
The first Pod was delivered and I was there. The driver was very professional and ensured the pod was in the best location and wouldn't rock.
The second pod I was told I had to be there to sign a waiver, but I was not planning on being there since I had a meeting at work. I sign the paper and leave. I come home and the pod is over 6 inches off the ground on the back corner. Making it a safety hazard. They had to send someone out the next day to reposition the pod.
I wish we would have gone with another company. 2 hrs on the phone with them and we went with them, even though they were more expensive, because we hadn't heard of the other 2 companies that were cheaper. Hopefully, drop off and shipping across the country go smoother.
Yes same
-
December 11, 2022
This is a follow-up to a previous post. I emptied out my Pod on 11-23-2022. The assistance and Professionalism was amazing. There was to be a refund as well. I am very happy to say that refund has been received. I want to thank Pod Moving and Storage for their Expertise, Professionalism and awesome customer service.
I would not hesitate to utilize them again if needed !!!
God Bless you all,
Val S.
Ariel Ives
-
March 16, 2023
I am a Realtor in Las Vegas. I have used PODS multiple times for personal moves as well as recommending PODS to my customers. I will NEVER recommend or use PODS again.
This company charged my card multiple times for the same charge and then charged my card early for other charges.
When I called to speak with customer service and ask why the $3,000 charge was made 2 weeks before delivery, the answer was "well because the date we are supposed to charge you falls on a Sunday and we can not process payments on Sundays".
Then, wouldn't you know it, come Sunday, I was charged a second time. When I called AGAIN to complain, the manager told me that the sale associate lied to me and they have no problem with Sunday charges...
It was been over a week and I am still waiting for anything to clear up with my bank account.
I called to try and get an invoice of my charges and the associate said "sorry you'll get it whenever it updates on the dashboard". I let him know that I need proof that they received my payment because I have multiple charges on my bank... he hung up on me.
I have never experienced such HORRIBLE customer service. I will never use PODS again and I will be passing the message along to all of my associates to discourage PODS from all of their customers as well.
If you would like an experience and move with clear communicate and basic respect for your finances, AVOID AT ALL COSTS!!!!!!
Shawna Esparza
-
April 25, 2023
I will never use PODS again. The delivery drivers are super nice and helpful but I have had nothing but problems with the customer service department. They over charged my credit card and trying to get a credit back has been a nightmare. I have spend so much time on the phone and a customer service agent time and again tells me my account will be credited. When it doesn’t show up I call back, dropped calls, explaining things over and over, more dropped calls. Telling me to call other departments that don’t answer. Very very frustrating!
Our Address
4550 Engineers Way Ste 106, North Las Vegas, NV 89081, USA
Claim Listing: PODS Moving & Storage
Please Login or Register an Account to Claim Listing
November 16, 2022 placed an order to have our POD re-delivered on 12/3/2022. After spending 76 minutes on the call for the representative to manually create our order (we were told the system was down), we were told our order was confirmed for delivery and pickup on 12/3/2022 and that we would receive a confirmation email when the system was back up (which we did not receive). We reached out and secured family to assist with the unloading of the POD on 12/3. On November 30, 2022 (3 days before our POD was to be re-delivered) we received a call at 6:40pm that evening stating we could not have the same day delivery and drop-off because PODS will not provide same day services to our area in Vermont. We asked why we were not informed of that when we placed the order and the individual stated “it was an operator error and the operator will be counseled and trained so it won’t happen again.” Our order was then changed to re-delivery on 12/2/2022 and pick-up on 12/3/2022. Concerns/Issues: * We had arranged with the facility where our POD is being re-delivered that the POD could be parked on 12/3 only, for unloading, without paying a “storage” fee. * We secured family members to assist with the unloading on 12/3. Everyone had to change their schedules to unload the evening of 12/2. * We received a promotional email from PODS announcing “Our biggest sale of the year” with 30% off. The promo stated: “Offer available for new orders on-site and PODS storage Center storage. Includes 30% off local and long-distance moving initial delivery fee, first month’s storage, and re-delivery.” When we called PODS we were told the promotion “does not include re-delivery.” Upon asking why the promotion stated the 30% did pertain to re-delivery, the operator told us “I have received a lot of calls on this today, it was an error.” When asked to speak with a manager, he stated he is the manager. To us, this was false advertising. * We were informed 12/1/2022, that we were being charged the full storage fee for November 29 through the end of the billing cycle which was the end of December. Our POD was leaving storage December 2, therefore would only be in storage for three (3) days in the billing cycle. After my complaint PODS did reimburse me for this storage fee however did not grant the 30% discount.
We ordered 2 pods. I told the lady on the phone we have 10k-11k lbs and if there were any weight limits. She assured me that 2 pods would fit everything. It did not and looking at their website it states each pod is limited to 4.5k lbs. We also were told we did not have to be there for delivery. The first Pod was delivered and I was there. The driver was very professional and ensured the pod was in the best location and wouldn't rock. The second pod I was told I had to be there to sign a waiver, but I was not planning on being there since I had a meeting at work. I sign the paper and leave. I come home and the pod is over 6 inches off the ground on the back corner. Making it a safety hazard. They had to send someone out the next day to reposition the pod. I wish we would have gone with another company. 2 hrs on the phone with them and we went with them, even though they were more expensive, because we hadn't heard of the other 2 companies that were cheaper. Hopefully, drop off and shipping across the country go smoother.
This is a follow-up to a previous post. I emptied out my Pod on 11-23-2022. The assistance and Professionalism was amazing. There was to be a refund as well. I am very happy to say that refund has been received. I want to thank Pod Moving and Storage for their Expertise, Professionalism and awesome customer service. I would not hesitate to utilize them again if needed !!! God Bless you all, Val S.
I am a Realtor in Las Vegas. I have used PODS multiple times for personal moves as well as recommending PODS to my customers. I will NEVER recommend or use PODS again. This company charged my card multiple times for the same charge and then charged my card early for other charges. When I called to speak with customer service and ask why the $3,000 charge was made 2 weeks before delivery, the answer was "well because the date we are supposed to charge you falls on a Sunday and we can not process payments on Sundays". Then, wouldn't you know it, come Sunday, I was charged a second time. When I called AGAIN to complain, the manager told me that the sale associate lied to me and they have no problem with Sunday charges... It was been over a week and I am still waiting for anything to clear up with my bank account. I called to try and get an invoice of my charges and the associate said "sorry you'll get it whenever it updates on the dashboard". I let him know that I need proof that they received my payment because I have multiple charges on my bank... he hung up on me. I have never experienced such HORRIBLE customer service. I will never use PODS again and I will be passing the message along to all of my associates to discourage PODS from all of their customers as well. If you would like an experience and move with clear communicate and basic respect for your finances, AVOID AT ALL COSTS!!!!!!
I will never use PODS again. The delivery drivers are super nice and helpful but I have had nothing but problems with the customer service department. They over charged my credit card and trying to get a credit back has been a nightmare. I have spend so much time on the phone and a customer service agent time and again tells me my account will be credited. When it doesn’t show up I call back, dropped calls, explaining things over and over, more dropped calls. Telling me to call other departments that don’t answer. Very very frustrating!