Oscar, and Jesse did a good job in repairing a slab leak. Donny did an excellent job by matching prices with another plumber...Follow up, I had a water softener installed by Donny and Jesse, they did a great job and very professional, hopefully the owner can give them a raise. I just had a repiping done from 12/7 to 12/10 and Jesse, Preston and Wayne did a fabulous job. The work and cleanliness was amazing. Jesse did a great job in reaching a small section to change the existing pipe and he got the job done. I do highly recommend Pure Plumbing and once again I hope the owner can give them a raise. Daron came in and did a great job installing a new water heater. He is very knowledgeable. I would definitely recommend him. 5/8/20 Bailey came and did a good job on replacing my outside pipe which was dripping because the pipe was old already and his work was clean 6/17/2021
Bailey was great. He was kind, straight forward, and helpful. He informed us that he would make sure we were taken care of. Ultimately, we needed a water heater replacement and he took care of the switch. He also looked into our water softener too. I don’t recall her name but the lady my fiancé spoke with Tuesday morning was the same lady I spoke with Tuesday later afternoon. She was super sweet! I’m really glad the previously owner had selected Pure because they truly are great.
I was charged $99.00 for a "visit and diagnosis" and told that the amount charged would be taken off of any repair work performed. I told the scheduler when making the appointment that I already knew what repair work was needed to be performed and she explained that this is the company policy. She refused to provide me with any other upfront pricing information. Once the repairman arrived, he diagnosed my problems in under 5 minutes, coming to the same conclusions I had already arrived at. I was in need of the replacement of three Kohler faucet cartridges (one sink faucet, one tub faucet, and one shower valve). I was quoted $1100 to replace all three. My quick analysis says that the cost of parts should have been less than $100 for all three and time to install for a professional plumber would be under three hours (being generous). No way I was going to spend $333 per hour for labor. I thanked the repairman for coming out, lost $99.00, and sent him on his way. New weekend project for me. While the repairman sent to my home was competent and knowledgeable, the pricing strategy of Pure Plumbing is completely out of line. I would not recommend calling this company.
Really, a delightful company to work with. From start to finish, they manage expectations with top of the line professionalism and care. Kristofer explained everything about my water softener's problems in a sensible and trustworthy manner. We have lived here 31 years and we know how rare it is to obtain good service. I would recommend Pure Plumbing and I will call upon them whenever I require plumbing services.
We just had the best service with Pure Plumbing! We thought we had a leak at the outside water box. Jason came out to fix it but the leak is at the irrigation box so Jason suggested that we call a landscaper to fix it. Jason took the time to show me the water box and explain how we would know if we had a leak in our water lines vs the irrigation lines. He offered to help with any other plumbing issues and quickly unclogged our shower drain. Thank you Jason for your help and especially for your kindness, cheerful disposition and wonderful smile. We will certainly be using Pure Plumbing whenever we need service again.
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