Pure Plumbing delivered the most professional plumbing service I've ever used! The dispatcher responded to my inquiry within 1 hour, and was very clear and organized in making the appointment. Travis arrived on time and did a thorough inspection of my issue. He also checked the rest of my home to look for trouble areas, and educated me on some of the risks of my existing plumbing. He even helped me optimize the settings on my water softener! Travis was knowledgeable, professional, and articulate. I will definitely use Pure Plumbing again. They definitely exceeded my expectations.
Thank goodness for Dave! He installed our water filtration and water softener systems at a very reasonable price, and now we have clean, drinkable water all throughout the house. He even tested the water and demonstrated to us what clean water looks like compared to the hard, mineral filled water that we have in Nevada. We also had a ceiling leak, and he helped us get through the ordeal as painlessly as possible. We really appreciate the initiative that he took to find us the right tub faucet to replace our old broken one. He fixed our tub faucet without a hitch and the leak associated with it, even helping out to make sure that the surface underneath the pipes was dry. Dave is the most professional, most competent and most extraordinary plumber we’ve ever had the good fortune to meet. He really listens to his clients and is very patient when answering all of their questions. It is guys like him that make us stick with Pure Plumbing. We have been their clients for years, and we are very happy with the service they provide. They are always on time when you need them, and they always do the job right the first time. Great value and great service.
Justin was timely and did a great job with our repairs. He was thorough and made sure to explain the necessary work and even asked if there was any other plumbing work we needed taken care of while he was there. He was very nice and professional and kept us posted as to when the parts for our repair would be available. I have nothing but good things to say, will call Pure Plumbing again in the future.
I tried to save a couple of hundred dollars and called another plumber to change out my reverse osmosis filters, which they recommended I needed. It appeared that their technician was not familiar with my system and water spurted out all over the cabinet on onto my kitchen floor. He then took out my filters to his van and I followed because it was highly unusual. He then asked if I had a specific wrench to which I replied, "why would I have tools? Don't you have the necessary tools?" He did not. I told him to please just put everything back and I would call Pure Plumbing instead. He put everything back. Jacob, from Pure Plumbing arrived shortly after. He tested my system, showed me the results and informed that my filters were fine and I did not need to replace them yet. He checked my system to make sure there was no damage and that it was put back correctly. It was. He checked the rest of my home and was very professional and provided options to things he recommended I get fixed. I will always call Pure Plumbing moving forward. They may be a bit higher priced, but you actually do "get what you pay for". Thank you Jacob! You are such a blessing to me!
I called because my water heater went out two days ago. I googled water heater repair and came across Pure Plumbing. It seemed like a local business that’s been in business long enough to gather good reviews. I called and didn’t have to wait a long time to be helped and I received service within two hours of calling. They honored military discounts which was a blessing. Curtis came to the house and he was very respectful from the beginning, gave me estimates of the different tier of repairs from repair to replacements. Throughout the time, Curtis didn’t rush as my husband and I conferred and he was a consummate professional and respectful at all times. I appreciated his business and felt like I made a good decision and not a rushed one despite my circumstances. It was a wonderful experience and would recommend and use them again.