Took the riding academy course last weekend. This place made me feel like I'm part of their family. It was my first time riding a motorcycle, and I was quite nervous going into it. However, the entire staff and coaches at Red Rock are absolutely fantastic. They made me feel very comfortable, and I was able to to get a handle on riding very quickly. I will never forget the skills both Leigh and Lou taught me. I highly recommend taking the course from this place and will be recommending them to anyone that I talk to. It's well worth the money!
Truly wonderful people work here!! Every single person I met after walking through the door was kind, knowledgeable, and helpful. I came here for the MSF New Rider Course, and left with an M endorsement!! Dave and Zack were the best coaches I could have asked for!! It’s a 3 day course and you truly become part of the Harley family being around everyone. Anyone looking for more info on learning to ride, or if you just need your endorsement reach out to Steve or Ashley. They will get you started!!
I just purchased a FLHTCU at Red Rock Harley Davidson. I was thoroughly impressed with every aspect of my transaction. Mark is a knowledgeable salesman who has an easy going, low pressure approach.He took the time to listen to me and guide me to making my decision, not his. Assistant sales manager Troy was very honest and and up front with me. He gave me an extremely fair price. Robin in finance gave me multiple options for extended warranties with no pressure at all. I was treated extremely well and would not hesitate to recommend them to my friends and family.
So I went back and the only ones that greeted us were the two ladies in the front. They were amazing! However, others need to work on their customer service. I won't be buying another bike from here. I even went and sat on the bikes and no one came over. Regardless of I'm buying a bike or not I should still be greeted and helped as if I was a customer. This is the second time.
OUTSTANDING customer service. Every part of this buying experience was easy, low pressure and just plain awesome. I wasn't planning on buying a bike that day, I was just seeking info on the riders course and when I bought the bike they threw in the course and a helmet for free! Thanks Corey, Robin, and Tony for welcoming me to the Red Rock and Harley family! You made me a customer for life!