We visited The Cheesecake Factory in The District and had a terrific time. I'm giving this a rare 5-star beginning with the fact that during an extremely busy time, the restroom was clean! There was a high school Prom group packed on top of the usual dinner crowd and it was busy. We got a brand new server named, Frank. This guy was fantastic! He was friendly, knew the menu, was very attentive, AND stayed on top of his service during our entire visit! Frank is going to be running a Cheesecake Factory somewhere in his future. Kudos to the chefs! I cannot imagine keeping up with a crowd as they did. The manager made time to stop by, I couldn't hear his name but he chatted with my husband. We already enjoy this location and are glad to see new and enthusiastic staff employed. We will be back soon.
I order food and cheesecakes pretty often and I was a happy camper. Last week I ordered some pasta to take out. When i got home and started to dive in and enjoy my dinner i found hair in my pasta. You imagine how I felt taking in consideration that i had few serious bites by than. I called the restaurant and I spoke with a manager. He told me he is going to “investigate the issue” and reach back to me thorough my email to update me on the case and maybe process a refund. Eleven days later and i still didn’t receive any email or refund. This was my last time I ordered food at that location.
What fabulous food! We had a late evening dinner, the fried fish was light and crunchy. The fries were really great. The grilled chicken sandwich was nice and tender. We loved the bread, your baker is awesome. Your chef is very good at what he does. We ate here after almost 4 years, the last time my chicken was raw and it put me off this place for a long time. I can definitely see the quality of food has improved a lot. The portions are big. The bread was so fragrant and fresh, and thankfully not sweet. Will be ordering again.
Very good food with excellent service. Definitely didn't have that "chain store" feel to it. Food was well prepared and served with a smile by a highly attentive server that kept our glasses full and made certain everything was perfect while not interrupting our lunch meeting.
We went on a really busy night and were told it would be a 30 minute wait.... it was 30 minutes exactly. We were seated and our server was friendly and prompt. If you've dined here before, then you know they have a very large and tasty menu to choose from, but the Steak Diane is my favorite. I don't know of any other place that still makes this dish so it's my usual go to when dining at the Cheesecake Factory... always delicious! As for dessert, I don't usually have room, but it was a special occasion so I indulged in their coconut cheesecake with the macaroon crust.... Heavenly!!