Rosenblum Allen Law Firm was fantastic. They helped us out of a very complicated legal issue. Our lawyer, Willis, and Kyle were amazing. Their office staff is inviting and helpful at every turn. They were well worth the time, effort, and money it took to win our case.
Over Charged, Never Explained What I am Getting Charged For. Everything started off fine with a straightforward custody case. Things started to fall apart halfway through and turned into a nightmare. No communication with my lawyer after I started complaining and questioning about all fees and bills that I started receiving. My lawyer that I originally hired left on FMLA however she never partnered with me before she left. I had to deal with someone else that didn’t seem to understand my case or have the history of what was accomplished to date. More charges kept coming my way. They did so many mistakes in drafting my settlement and once again I had to pay for corrections because my lawyer never took her time to go over everything I provided in detail. After she returned from FMLA she never had time to connect with me. When I went in to sign my settlement, she was not present or available. Front desk receptionist was the person who provided the documents for me to sign but could not answer any of my questions. She rushed me to sign without letting me read. She said I already seen this in my email and all I must do is sign. I was forced to sign since I was at a point in life that I could not deal with everything this law office put me through. I am a single mom and my lawyer knew what I was going through, still she did not care to be honest. I don’t believe she ever was paying attention to my emails because she would ask me the same questions more than once which I answered already in detailed and simple to understand. Every time they asked the same questions and I answered the same answers, there were unnecessary charges being billed for the time. Nothing in this case was done professionally or in manner that lawyer should have done to protect me and my child. They made promises they didn’t keep and took the easy way out. They didn’t fight on my behalf and ignored major red flags. They basically agreed to everything the opposing counsel had although I had sufficient evidence, that they agreed on, to change the settlement terms. If I wanted to sign off on all the demands of the opposing counsel as is, I would have just done so and saved myself 10s of thousands in fees and heartache. In the end I was forced to close my case with this law firm because I could not hire or afford another lawyer anymore. To add on Molly never responded to my emails and concerns regarding my case or my bills. Molly please do not talk about my case now when I am posting this review you had more than enough time to partner with me and answer all my questions, but you ignored my questions and emails. And please stop sending me reminders how much I still have to pay your office. I am paying on time for fees and charges that I never agreed on or do I know exactly what they are for. Your statements sent are unclear and not explain in detail the work done as I have voiced this issue more than once.
Kyle took care of my case and explained in detail what to expect. I paid a flat fee so there was no surprise. They have a special private app to communicate called my case and it was pretty convenient. Overall I would recommend this law firm!
Use to be a great firm! Since the merger, they have declined greatly! The billing and portal system is a joke that they have started and they bombard you with useless emails noting there's a new message. They even send useless reminders about an upcoming bill. They billing specialist has nothing better to do than chase off long existing customers.
This firm is the best. I will never go to anyone else for any of my legal needs and you might ask why, its because you can trust them. When talking about lawyers that means alot. Trust is a big thing.