The rooms were mostly clean, the beds were cool and comfortable. The complimentary soaps and shampoos were terrible on my skin and hair, I don't recommend using them. Service was excellent, all the staff were friendly and accommodating, I have ZERO complaints on staff. They deserve a raise for what they have to deal with... My biggest complaint is against corporate, that the main feature of this hotel is not free to hotel guests who are already paying a $35 per night resort fee. I expected to have to pay extra to ride the rides but not to access that entire top area. Yes, it's $20 to ride the elevator to the top, a fact conveniently left off their website. After 2 days there, I was notified by text that it was $5 for hotel guests. I'd recommend to those on a tight budget, because for what I paid, it was pretty good. If you're looking for flat out luxury and decadence, this isn't the place. But if you want a clean, comfortable, secure room to relax after a day of walking the Strip in 100° heat, I would recommend for that. Oh, and I didn't try out the pools, but they have two, one for everyone (only open 10-5) and a top-optional, 21+ pool that's open 24 hours a day.
Update: They responded to this post asking me to reach out to their customer support, and then never responded to the multiple emails I sent them, so at least they are consistent in their utter lack of customer service. Original Review: Easily the worst hotel experience I’ve ever had. My bag was stolen within 5 minutes of entering this hotel. The security team was responsive, but after confirming that they had video of someone stealing it, they said there’s was nothing they could do, and that this was a common occurrence. Headed to my room and found my keys did not work. Had to go back down to security twice to be let in. Room was fine, but had seen better days. Someone started running an industrial vacuum at around 11 PM. Housekeeping unlocked and tried to enter my room several hours before my check out. It’s an extra charge to go up to the top, despite them surprising you with a $45 a night resort fee upon check out. They sent me a dozen automated texts during my two night stay, one of which was for a pool that was closed (no discount off of the resort fee, however). The check in/check out line was like a ride at Disneyland, and in retrospect my guess is they do that intentionally so you don’t have time to wait and contest any charges. I’ll take my chances sleeping on The Strip before I ever stay here again. It’d certainly be cheaper, and likely safer.
Awful experience from the front desk. We were placed in a smoking room without being told that was all they had left. Obviously we were annoyed when we got to the room and it reeked of that cigarette smell, which caused my wife to get physically ill after we sat in the room trying to work out an alternative solution due to health concerns. We found another hotel, went downstairs to cancel, and the manager assured us that they had a room opening up, their house keeping staff had just started their shift at 3am, and they'd put in an emergency request and the room would be ready in an hour or so, and they'd call our cells when it was ready. Cool, not worth the hassle of switching for an hour, so we waited. At 7:30am, we hadn't heard back besides a text , so I went down to check on that request and was informed by the first receptionist there was nothing that could be done. We had a room set aside for us, but it'd be 1pm at the earliest and we'd have to be here to move our bags over. Went to a second receptionist, who was actually helpful, and got our time moved up to 11am (still awful but manageable). However, he informed us they have no house keeping currently on site? That seems odd in general... Night shift manager who told us it'd be ready wasn't available, of course. Overall, check in/reception is the first impression we get, and our entire experience has been an awful smell in our room and inconsistent assistance at reception that felt more like another casino game.
Liked the view from atop. The bungee jump thing looked cool but it was more guided vs. what a thrill seeker may find to be worth it. The gift shop inside the sky pod area has some cute gifts and I liked the sofa seating area so you can hang out and watch the sunset. I didn’t do the spin ride but that one looked nauseating when being up close and watching others spin on it. I really enjoyed the casino near it and it has to be my favorite so far in Vegas after going to at least 4 others.
I accidentally booked a room on memorial weekend so perhaps that was my bad, but after a very nice night with my girl we went to the Strat Hotel to check into my room at 11 PM. There was a crazy line for check in. It legit took us 1.5 to 2 hours of standing in a line before we got to check into our room. I thought for sure that when I got to the front they would offer us a free room or... SOMETHING. Nope. I even asked what they could offer us cause my girl had to nap in the casino while we were waiting in line it was so long. They told us that they were understaffed for the night shift and could not offer us anything. Not only that, but then I had to pay a $25 "resort fee" to get my room key even though I already booked and paid for the whole thing online beforehand. So no reimbursement of any sort plus a hidden fee. We get to the room and it was hot all night. It never got cold, only mildly less than room temperature. We woke up due to the heat and lack of blackout curtains. In the morning I went to the front desk and asked if they could hook us up with a free late checkout, and they did which was cool of them. However, I paid over $150 total for this room and expected it to be the cherry on top of the end of my date night and it easily turned out to be the worst part of my entire Las Vegas experience. This review is the only thing I can do.