I have been to this location twice. Both times I went in, the staff was friendly and knowledgeable. Tonight I asked about a specific product and the gentleman looked it up. He explained I could order it online and get it faster or have it shipped to the store. He also went as far as to advise me that none of the stores had it in stock and it was on back order. Apparently the warehouse for stores and online are housed separately.
The staff is helpful and knowledgeable. They have tons of stuff in such a small store but it is very organized and easy to find. You can get in and out quickly if you need to and sometimes they have good sales. The samples are fun too.
Only reason for 3 stars is for an associate named Chris. Young man went above and beyond to help me. I wanted to give 1 star because of an associate named Moses or Moises. Chunky young Hispanic guy. He's extremely rude when he doesn't know something and tries to compensate with an attitude. Simply tell me you don't know and are more than likely to look it up. Not give me the wrong answer and when I catch you in it you cop an attitude. I'm a physical therapist and I was simply looking for product for a family member of mine who was just diagnosed with cancer and who also has fibromyalgia. I'm pretty sure I know what I am talking about when it comes to health. Moses tried to lie to get me to buy something I didn't even ask for and when I told him about the product and what it could do. He walked away and just decided not to help me. Chris over heard and came up about 5 min later and apoligized. He empathize with me because he himself has a loved one battling this fight and know they can't be just given anything. He even looked up information about things in the store that we both found while walking around. I will be back to this store just because of Chris. Hopefully I won't have to deal with the other associate.
Great customer service 👏 👌
Moises helped me find an alternative to a product that they didn't have in stock including calling other stores in the area. Great customer service!