Troy saved the day. We had some gas work being done that required the gas line to the house be shut off. When the gas was turned back on the hot water tank would not light. I read the manual & followed all the instruction to get it lit with no luck. The contractor also had no luck getting it lit. I called Thor Industries & spoke to a woman who I told what was going on. She said let me check with a tech & get back to you. I got a call back like she said & Troy was on the line with her. Troy tried walking me through what might be the issue, but no luck in getting the hot water tank working. This was around 4:30pm. He said he had two more jobs, but could stop by after that, if that would work. That was perfect. I got a text when we got off the phone with a 2 hour window for when he would be here. The window came & I got another text saying Troy was on his way. Troy arrived & looked at the hotwater tank & had an idea of what the problem was. It was 1 of 2 things & he explained what the issues might be. He worked on the hotwater tank for a couple of minutes & got it working without any big expense. He explained everything along the way. The communication was fantastic through the entire process, which is important to me. We will defiantly use Thor Industries again. Thanks for saving the day Troy
I have been looking for a good company that I felt would not give me the round around and increase the price. Thor is that company for me!! Being in Vegas-the air conditioning is the most important thing next to food! I will continue to use Thor & recommend EVERYBODY to use this company. If I could give them more stars I would!! Thanks Thor for your services 😊😊
Thor has provided great service ever time we have called them!
Keith was amazing and super helpful. He replaced my shallow sink and faucet with a new one, all while installing an RO System. The company is also super great to work with and make things as easy as possible payment wise. Would definitely recommend them to everyone I know!
Thor responded within the hour and arrived at the beginning of their scheduled window. The crew was kind and respectful and provided transparency of the process throughout their repair, including what was broken, what needed to be done, and how much it would cost. They were so amazing for fixing my AC so fast in this heat wave; I am grateful.
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