United Moving and Storage

4326 W Cheyenne Ave #110, North Las Vegas, NV 89032, USA

AboutUnited Moving and Storage

1.7 / 5

from reviews

    Hollie C
    July 03, 2019

    I just have to say how impressed I was with the movers that came to pick up my furnishings. They took the time to sit down and talk with me about everything they were going to be doing, each step of the way. When they wrapped my furniture, they took extra special care in blanket wrapping and shrink wrapping on top of it. They even took the time to disassemble my items. I have moved with other major companies, and they did not take the pride in their work, and consideration for the customer like this company does. They made me feel that I was part of your moving family. I would highly recommend this company to anyone that may be moving. Thank you so much for all your help.

    Cathy Gillich
    October 21, 2019

    Can’t give negative stars. They steal, damage and pad the quote. Don’t use them no matter how low their quote is because it will double many times over and you are at their mercy

    Mary Flowers
    September 17, 2019

    I should have read the reviews 1st. There is no way i would have ever went with them. They are horrible, quoted one price and once my items were loaded, i was told it would be additional $550.00. I was told by Nikki my items would arrive within 7 days of pick up... Not true, now its, 1 to 18 days for delivery. They tried to charge me an additional $70 when movers came to pick up my items for stair. He told me 10 steps are included. I had 12, he wanted me to pay cash. I called the office and they told him the stairs inside the home is included. (He has been taking people money). I was told i would get a call the next day and never did. They picked up my items on the 11th and today is the 17th, no call yet.... I called and Crystal said this is the 3rd day. I don't know how they do there math but, somebody need to go back to school.. Once they get your money, nobody have time to talk to you.......STAY AWAY FROM THEM!!!!! 9/17/19

    Karen Martinez
    October 17, 2019

    Horrible how dare you break my kids household items. They spent every dime to move and you destroyed their lives as they do not have the money to replace all the things you broke. I hope you make it right with them or go out of business. Shame on you

    hannah espera
    February 17, 2018

    I only gave it 1 star because Google won’t accept zero stars. Worst experience moving. Long story short, my sister arranged for movers in December for moving for a Saturday (today) move, Sunday was only in case of bad weather. She flew to Utah for the scheduled time, the foreman, Virgil, tried to change the date to Friday instead of Saturday. She couldn’t change the date due to travel and having access to the house. So they confirmed Saturday 8a-11a on Friday (yesterday). On Saturday (today), once the 8a-11a window expired, she called asking where they were, and Virgil cancelled on her for the entire weekend and offered next week. She doesn’t live in Utah and flew in, arranged for childcare out of state, hotel, etc for this specific weekend that was SCHEDULED IN DECEMBER. When she asked why, Virgil insisted it was because of the guys not having papers to get on base. They knew it was on base since this was booked in December. I got involved because my sister is alone in Utah and needs all her energy and focus to get her stuff out of there. I called Nikki (who has been so kind to my sister and answered all the questions she’s had) and further explained why this was so bad on their part. She gave me Virgil’s phone number and said she would call him. I was just about to call Virgil when he called me. I explained how terrible this is, how hard this time is right now (all things they already knew since December), and that this is the only window she has access to move her things. He kept repeating, “yes I understand. What about Tuesday?” After asking if they had anyone in town to go and pack her things, as was agreed upon contractually in December, he said no. The crew and truck had ALREADY LEFT UTAH!!!!! So I asked why he confirmed yesterday for today when the truck is already gone? He mumbled that it was unforeseen problems. ????? So here it is and not only is she out $3K for this weekend, plus the 20% she’s paid them to move her, plus lost wages, and now she is scrambling to find someone to help her this weekend because it was the ONLY time she had access, and not to mention the emotional trauma of all of this. United knew about the situation when it was booked IN DECEMBER and that it's a hard time. Nikki, in sales, is sweet and worked her butt off to try and find a solution, but this logistical nightmare has now made my sister's life all the more difficult. They have no one they can send to pack her things today after committing to do it since December. This has been the worst experience. I wouldn’t recommend this company to anyone, friend or foe. Poor customer relations, terrible logistical coordination, and most of all, just unkindness to someone who really doesn’t need it at this point in their life. I’m really disappointed and not in Utah otherwise I’d be over there packing it up for her. Can’t even get a flight today to get there; yes I checked.

    United Moving and Storage

    Our Address

    4326 W Cheyenne Ave #110, North Las Vegas, NV 89032, USA

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