United Moving and Storage

4326 W Cheyenne Ave #110, North Las Vegas, NV 89032, USA

About United Moving and Storage

1.7 / 5

from reviews

    Hollie C
    -
    July 03, 2019

    I just have to say how impressed I was with the movers that came to pick up my furnishings. They took the time to sit down and talk with me about everything they were going to be doing, each step of the way. When they wrapped my furniture, they took extra special care in blanket wrapping and shrink wrapping on top of it. They even took the time to disassemble my items. I have moved with other major companies, and they did not take the pride in their work, and consideration for the customer like this company does. They made me feel that I was part of your moving family. I would highly recommend this company to anyone that may be moving. Thank you so much for all your help.

    B C
    -
    April 13, 2017

    Run, do NOT walk from this company! Move was from CA to NJ. Worst move ever! They just don't care!!!! As other reviews have noted, they really act like they are going to provide great service during the sales quote process, but once the move starts the issues start and the communication goes to zero. When the movers show up the first thing they say is the quote is off 30%, you inquire how could that be since you provide a complete list of the major inventory items, they state that your sofa is 7' and our quote is based on 6', ok why did they not ask this during the quote process? At this point you can't tell them to leave since you need to move and you can't get another moving company to do the move that day---what a scam! At this point communications goes to zero, you call and talk to your sales person who states she only handles the sale/booking of the move, once the move starts others in the company handle the move---what a JOKE! You ask to speak to the GM, he takes your call the first time, blames the owners for all the staffing issues and will never take or return your calls again. They hand your move to other companies, your items might move/transfer to 2-3 other companies which have zero interest in your concerns about the move, you didn't hire them. The truck(s) broke down 2 times and they had to reschedule the delivery, great you take the day off for the move and they don't show up! You try to call United Moving at 8:30 AM to find out what's going on, they state customer service is late coming in, call back at 9:00 AM, you call back at 9:00 AM told they are still not in call back at 9:30 AM, most companies you would leave a message but don't waste the time, they never call you back. Once the movers showed up for the delivery the first thing they want is the cash or USPS money order, I now understand why, they damage the walls and don't tell you. Make sure you check the walls prior to releasing the movers. The movers tried to leave without setting up the bed, when asked why they have not setup they say you want us to set up the bed----YES it's included in the price! Try asking and not just running out the door. Make sure you inspect all your major items and note the damage on inventory form, they damage many of the corners of the furniture because they did a poor job wrapping the items. They also damaged the TV stand for the same reason, poor protection. We had many other boxed items damaged which we could not note until after the movers left. Now you call United Moving about the damage and they state we will send you a form, complete the form and send to some insurance/inspection company. They don't care about you or the move at this point! If they allowed I would give this company ZERO stars! Again, do NOT use this company, use one of the major moving carriers that take the responsibility for the entire move and they actually care about you!

    Kenny Goldner
    -
    July 20, 2017

    If I could leave zero stars I would. The person who put a five star for this company got very lucky. Sales guy who I think was Ben is a good salesman but a horrible person saying it would take 2 weeks from pickup to drop off. Almost 2 months later I am getting my stuff. Guys who picked up stuff from my house pissed on my bathroom floor. And gave me 5 hour window of pickup well they were an hour after the 5 hour window. When I didn't hear from them in 2 weeks I called and the lady told me that I needed to send an email for my confirmation of delivery which I had told Ben and the movers I needed it asap (neither mentioned needed to send an email.) So if I hadn't called, my stuff would still be moving from truck to truck because it wasn't a United truck that delivered my stuff and then when they finally got here the driver was too scared to park on my road and we had to haul it the rest of the way. Worst company and experience ever. They did not seem to care when I told them all these problems. And to top it all off most of my furniture was ruined. And the bed they compared about wrapping with plastic was unwrapped. Please if you read this trust me pay a little extra and get a nicer moving company. I bought insurance but we will see how that goes. United recommended them so we will see if they are shady like United. I do not have my hopes up. Look on yelp to see pictures.

    Bardia Razzaghi
    -
    September 01, 2019

    DO NOT USE THIS MOVING COMPANY! If you value your items, belongings and how long the final delivery takes to your new location I repeat Do Not Use this moving company! They are unprofessional, rude, low class and will eventually either destroy, lose or steal your items. Kathleen O'Shea the customer rep manager is absolutely the most unprofessional, rude obnoxious person you will deal with. She doesn't care if items are lost, damaged or you and your family are sitting in a hotel room for days waiting for your household belongings. The drivers, packing helpers are the extremely low class and without any manners! Again DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCE!

    Lexi Cooper
    -
    May 28, 2019

    RUN AWAY AS FAST AS YOU CAN!!!! WORST EXPERIENCE OF MY LIFE! I'm left traumatized and will never use a moving company again. BOOKING: I booked with them after I received a call and they were of course nice upfront until they got my deposit. They will lie and tell you that costs are expected to go up by thousands if you don't pay deposit that day to lock in price. = LIES (I called back months later and they quoted same price) PICKUP: When the movers picked up stuff it ended up being over $500 more than they quoted and they already took stuff away before telling us. The movers were rude and pushy. STORAGE: We opted in to use storage and they promised a certain delivery date that we would be moving into our apartment. When we called on that date the lady on the phone said "Not my problem, we have your stuff!" Because they weren't delivering it that day. She also called me a "filthy liar" and laughed when I said I was told it would delivered on a certain date. Mind you, My husband and I both took off at our new jobs for that date. I sent the manager a screen shot of the email I received saying I would get it on a certain date and she preceded to call me a liar unapologetically. They ended up calling later that week and said I would get it in 3-5 business days. That didn't happen either of course. DELIVERY: We were called a day before the drop off and the driver said he looked up our address on Google Maps and he didn't want to go in the gate and mess up his truck so we have to rent a Uhaul and do it ourselves. Absolutely disgusting. Our gate was 22 feet wide and his truck was 8 feet wide. He had plenty of room and didn't want to move the stuff and charge us the fee. We had to call the cops and property manager of our apartment complex to guide and direct them through the gate as they said they would leave without stuff if the Uhaul wasn't ready. POST Delivery: Multiple items were damaged and/or premaritally ruined.

    United Moving and Storage

    Our Address

    4326 W Cheyenne Ave #110, North Las Vegas, NV 89032, USA

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