This VA has given me issues since 2021 when my medical condition began to fail me and few of their staffs are incompetent so they listen to the higher leadership but to play along their dirty games and they know it will put bad things and twisted information on each pt's med notes whether true or not. I've been under their care since 2012 and we're like going back to each other like dogs and cats. It's all about for the benefit VA and not for all their veterans from what I"ve seen so far. Been asking for Community Care PCM due to the unhealthy environment that is so shady that no patient veterans sees this as long as the VA gives them better treatment than the ones who don't give the remaining veterans the same treatment.
Fairly new facility, clean and easy to navigate inside. Check-in kiosks are great as well as all the available maps , signs, and directions. If your still lost, there are helpful folks at the information center. Free WiFi is available as well which is a nice touch for those with smart devices during long wait times. I've had blood work done here and was in and out in less than 30 minutes. Prescription area tends to be a long wait though, but that's the way it is at any hospital, drugstores, or clinics.
I came to the emergency room two days in a row with my step father and he had many people treat him. Each day everyone was kind, professional, patient and gave him quality care. I am very impressed and very grateful. So happy to see that our heroes are getting treated so well.
Hands down, worse patient care I have received at any VA facility. If people answer calls, they transfer you because it's not their job. Patient advocates look at the creen and type rather than look at you and help. You can sit for over an hour, ask 4 times when you eill be seen, and thr doctor still won't have time to get you out of the empty waiting room. They triage you in a room full of people listening to your medical history. I would rather die at home, alone and in pain, than continue care here.
Today I had an appointment at 1PM and after waiting an Hour and a half I had to leave. I don't know what's going on at the VA but they just don't care about the patients. If you don't believe me try to reach a VA Advocate. The phone rings to an empty office. That must be the easiest job in the VA.