I came to the emergency room two days in a row with my step father and he had many people treat him. Each day everyone was kind, professional, patient and gave him quality care. I am very impressed and very grateful. So happy to see that our heroes are getting treated so well.
What happened to this facility? Only the medical staff are great...when I say medical, I mean have a medical degree, NOT the front desk, not the cashiers at the cafe, not the admin workers. First time in this hospital in over a year. To the ladies who were in the Patriot Cafe today with your VA badges, NOBODY wants to hear about how wasted you were on Monday coming in to work. Have some professionalism in your job. You can easily tell which workers were prior military and those who never served! Complete disrespect for those you are supposed to be helping!
Hands down, worse patient care I have received at any VA facility. If people answer calls, they transfer you because it's not their job. Patient advocates look at the creen and type rather than look at you and help. You can sit for over an hour, ask 4 times when you eill be seen, and thr doctor still won't have time to get you out of the empty waiting room. They triage you in a room full of people listening to your medical history. I would rather die at home, alone and in pain, than continue care here.
Absolutely the best hospital and staff for veterans. My dad died here recently and was well taken care of and was even given a ceremony by nurses and officers who saluted him. The Chaplin was great as well, if you have parents who are veterans don't hesitate to take them here. They really try to do whatever they can to help or ease the stress on them and you.
Eye Clinic and BRS teams provide excellent service.